Wendy O'Brien Email & Phone Number

Irvine, California, United States

● Licensed Real Estate Agent CalDRE#02214811● Strong Negotiation skills● Client Relationship Management● Market Analysis and research● Contract negotiation and management● Property valuation● Marketing and advertising● Local real estate market knowledge● Networking and lead generation● CRM software proficiency (e.g., Sierra Interactive, Zillow Premier Agent, Opcity)● Team Leader for most appointments set and most appointments met for the month of September

Newport Beach, California

• Manage relationships with property owners, vacation guests, and all Beachview clientele• Managing and monitoring incoming and outgoing phone calls and entry of reservations• Handle extreme stress situations while still being able to operate at a high level of professionalism and accuracy• Ensure security integrity and confidentiality of sensitive data• Coordinate Staffing Schedules and ensure proper coverage at all times• Organize and schedule monthly customer service… Show more • Manage relationships with property owners, vacation guests, and all Beachview clientele• Managing and monitoring incoming and outgoing phone calls and entry of reservations• Handle extreme stress situations while still being able to operate at a high level of professionalism and accuracy• Ensure security integrity and confidentiality of sensitive data• Coordinate Staffing Schedules and ensure proper coverage at all times• Organize and schedule monthly customer service meetings and annual employee reviews• Coach, mentor, train and discipline office staff in accordance with company policy• Ensure all guests receive 5 star quality customer service during inquiry process, booking, arrival, for the duration of their stay and at departure• Recommend and implement procedural and policy changes to improve operational efficiency Show less

Anaheim, California

• Problem solve escalated customer service issues/cases while maintaining politeness, confidence, tact, patience, and diplomacy.• Communicate professionally with clients and sales reps by email, letter and phone.• Provide advice and help to customers using the products or services of the organization.• Maintain accurate records of correspondence or discussions w/ sales reps and clients.• Set customer service standards and administer policies and procedures for the… Show more • Problem solve escalated customer service issues/cases while maintaining politeness, confidence, tact, patience, and diplomacy.• Communicate professionally with clients and sales reps by email, letter and phone.• Provide advice and help to customers using the products or services of the organization.• Maintain accurate records of correspondence or discussions w/ sales reps and clients.• Set customer service standards and administer policies and procedures for the organization.• Analyze data to measure and manage customer service satisfaction levels with clients.• Coach, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards.• Recruiting, hiring and performance evaluations.• Verify accuracy of Customer Service data entry work and endeavor to improve efficiency, productivity and continuous improvement of team members.• Work with management to reduce company cost/waste, and optimize profitability.• Lead and supervise customer service team and work under tight deadlines.• Communicate key indicators and challenges with owners and operations manager• Oversee product quality process and communicate quality concerns to our overseas factory.• Prepare departmental key indicators/reporting (phone system, agent and departmental performance reports). Show less

Yorba Linda, California

• Owned and operated an online retail e-commerce company specializing in Urban Streetwear, clothing and Footwear• Hired, trained, supervised employees and utilized team building skills• Performed the duties of onboarding, payroll, human resources and busines administration • Researched market competitors and industry trends to identify new products in niche markets with profit potential • Evaluated cost reduction and program improvement needs by analyzing financial… Show more • Owned and operated an online retail e-commerce company specializing in Urban Streetwear, clothing and Footwear• Hired, trained, supervised employees and utilized team building skills• Performed the duties of onboarding, payroll, human resources and busines administration • Researched market competitors and industry trends to identify new products in niche markets with profit potential • Evaluated cost reduction and program improvement needs by analyzing financial data• Leveraged sales websites such as eBay, Amazon etc. to promote products and gauge customer needs and preferences• Purchasing and Buyer. Built relationships with vendors and acquired wholesale goods for resale through tradeshows and online wholesale venues•Hired models and oversaw photoshoots for company website• Completed purchase orders, customer invoices and fulfilled customer shipping needs• Addressed customer inquiries and resolve issues utilizing strong verbal, interpersonal and negotiation skills Show less

Newport Beach, Ca

• Owner of boutique retailing trendy women's clothing, accessories, jewelry, handbags and footwear• Planned, created and executed women's boutique from conception to opening• Developed engaging visuals, ( visual merchandising ) that increased sales while enhancing consumer experience• Utilized excellent customer service skills and established relationships with customer to create lasting relationships and ensure repeat business• Traveled to a minimum of two trade shows per year… Show more • Owner of boutique retailing trendy women's clothing, accessories, jewelry, handbags and footwear• Planned, created and executed women's boutique from conception to opening• Developed engaging visuals, ( visual merchandising ) that increased sales while enhancing consumer experience• Utilized excellent customer service skills and established relationships with customer to create lasting relationships and ensure repeat business• Traveled to a minimum of two trade shows per year and regularly performed market research and retained vendor partnerships• Effectively managed all merchandise including buying, receiving, and maintaining inventory control systems• Shopped competition stores regularly to identify opportunities, as well as new labels and trends• Organized and tracked shipments and deliveries Show less

Childhood And Family Development

Activities and Societies: Student Athlete, Member of the Big "C" Society

General Education, Graduated

Activities and Societies: Student Athlete 2 time Southern California Scholar Athlete of the year award winner Irvine School District.

Childhood And Family Development

Activities and Societies: Student Athlete