Responsible for strategic leadership as well as highly technical and administrative work in managing a property liability/workers’ compensation public risk pool. Implements policies established by the Board of Directors and is responsible for the direction and management of all operations of the risk pool. Extensive contact with local government officials regarding coverage and services offered to Members. • Prepares/recommends long-range business and strategic plans, operating budgets and product development for Board review; assists the Board of Directors in development of goals and policies.• Represents organization to Members, local officials, the public, media, Federal and State government officials and legislators, external associate groups and professional organizations.• Implements policies established by the Board of Directors.• Selects, develops, and evaluates staff.• Responsible for selecting and maintaining key contracted service providers, consultants, legal advisors, auditors, and actuaries, and ensures the performance and effectiveness of services on an ongoing basis.• Maintains excess reinsurance and entity insurance coverages.Strategic and Operational Advisor to HealthTrust, Inc. by contract with Property-Liability Trust, Inc. • Plans, evaluates, and develops recommendations for changes to existing benefit programs and for new or expanded programs, products and partnerships to meet changing member needs.• Participates in the selection of key contracted service providers, consultants, legal advisors, auditors, and actuaries, and monitors and directs the performance and effectiveness on an ongoing basis.• Advises and develops recommendations for the Board of Directors on rates, coverage, policies and procedures, service providers, and all other aspects of the employee benefit plans and activities.

Led a staff of 62 individuals to provide exceptional member service while developing individual skills. Developed and implemented strategic planning for employee benefits, property liability and workers’ compensation products. Responsible for selecting and managing contracted service providers and consultants. Member of the Executive Leadership Team.Selected Accomplishments: • Created and implemented an employee pharmacy benefits program for a large client consisting of over 50,000 employees, dependents and retirees.• Led risk pool operations during a period of growth and continuous change while implementing and maintaining compliance with new federal employee benefit laws including HIPAA and the ACA. • Repeatedly led negotiations for claims management functions including a contract that saved in excess of $15m in pharmacy spend over a three-year period.• Developed strong relationships based on excellent customer service and trust resulting in retention of business in a competitive environment. • Led a system conversion project (from evaluation of systems to implementation) for the enrollment and billing processes – involved coordinating the work of outside vendors, internal IT resources and the enrollment staff.• Led the creation of loss prevention training programs in the property liability area that target high risk situations for police officers, firefighters and public works employees.

Responsible for selecting and managing contracted service providers and consultants. Developed and monitored budget for HealthTrust, and assured operational and competitive effectiveness of all product lines. • Developed and implemented strategic planning for new employee benefits products and services including innovative wellness programs. Introduced new HMO and Point of Service products to NH public sector. Included product design and rating.• Participated in establishing the overall IT strategy, including the selection and implementation of an enrollment and billing solution. • Initiated actions designed to strengthen financial position including developing rating models based on a product relativity system. Included significant enrollment growth, exceeding 50% over 5 years.

Responsible for designing and implementing member retention and recruitment strategies. Extensive contact with local government officials regarding benefits and services available.• Developed the Slice of Life wellness program – focused on biometrics and population health management strategies. Promoted participation in programs through educational campaigns and onsite visits. • Prepared Requests for Proposals and delivered to Member groups.• Developed and implemented service standards for Members.• Recruited and trained field staff.

• Worked extensively with members on benefits education, problem resolution and all aspects of benefit implementation.• Promoted the organizational image and products to existing and potential Members through ongoing marketing efforts.• Provided significant support to implementation of mail order pharmacy program including a significant number of on-site benefit education sessions.