• Provide leadership and support to operations through Performance and Quality Improvement processes and oversee the Quality Improvement department• Lead in the maintenance of COA accreditation• Contribute to organizational strategy through planning, analysis, and outcome reporting• Support grant reporting program, partnering with Program, Finance, and Operations to ensure grant compliance and accountability• Mitigate organizational risk, overseeing incident reporting, organizational liability insurance, and disaster recovery planning, addressing complaints and grievances, and annual risk prevention management reporting• Lead, manage and coach all PQI staff and conduct departmental succession planning• Develop and execute strategies to track and report on strategic initiatives

• Restructured and implemented a streamlined quality improvement and compliance process for over 18 social service programs• Facilitated a revised organizational professional development program, including an integrated orientation and onboarding process and internal leadership development• Created an efficient process for data collection and analysis to assist programs in meeting established performance targets, including goals, objectives, and outcomes for all programs to improve service delivery• Responsible for United Way grant applications and reporting for behavioral health, housing, basic needs, and feeding programs• Developed written policies and procedures for all social service programs and assisted in the development of program policies and procedures

Implement and maintain a quality assurance program across the agency, including the Network of Excellence program, the Teen & Young Parent Program, human resources, governance, finance, and risk prevention management. Provide lead role for COA accreditation coordination for agency. Formulate and update written agency policies and procedures. Provide data analysis and interface with outside evaluators regarding participant survey instruments, program outcomes and evaluations. Provide oversight of intake and statistics, as well as leadership for integration of data systems and refinements of case management system and any other systems installed. Coordinate long-term training plan and provide training for new systems and staff development. Provide research studies pertinent to current and future programs.

Oversee training as well as provide consultation, assistance and support in all aspects of the Divisional Social Services Department in Omaha and throughout the Western Division, including Nebraska, South Dakota and Iowa. Coordinate and conduct general staff development, specialized service-specific training, and in-service training. Assist in the on-going development of goals, policies, and procedures for corps and social services units. Review all critical incident reports and oversee review committee. Conduct biennial social service evaluations and assist in the creation of action plans. Assist social service units in program development and consultation activities. Monitor government funding opportunities, disseminate information as appropriate and assist corps and units in preparing grant applications. Assist in the submission of required data, reports and budget information to funding sources. Maintain familiarity with community resources and actively participate in community social service functions and conferences, including speaking engagements. Coordinate practicum placements with community academic institutions as well as meet with students weekly as an educational supervisor. Serve as coordinator for the Nebraska Heat Share Program. Serve as a member of the Social Work Executive Administrative Team, Executive Performance and Quality Improvement Team, Policy and Procedure Committee, Safety Committee, and Safe From Harm Committee. Oversee annual Angel Tree Christmas program, working with local businesses and individual donors to obtain toy donations for children from low-income families. Serve as interim administrator in the absence of the Divisional Social Services Director for Omaha area Social Services.

Assist the Director of Research for the Benchmark Treatment Foster Care project. Prepare data received from participating agencies for statistical analysis. Assist in preparation of quarterly comparison reports to be distributed to participating agencies. Assist Research Director in taxonomy of participating agencies.

Maintain Resource Center/Library for educators, child care providers and parents, including cataloging books, videos and educational games. Contact with parents, providers and educators regarding age-appropriate books and materials. Order materials and facilitate trainings that are relevant to early childhood development. Tutor youth in after school program for girls ages 5 to 18. Chaperone and supervise activities and events attended by the girls in Summer Performing Arts Program. Prepare monthly and quarterly reports. Track outcomes for increasing the quality of early child care and effectiveness of emergency service resources in the community. Provide assistance for individuals needing prescription assistance who do not have insurance coverage for life-threatening illness. Maintain a Career Clothing Closet and assist individuals needing clothing for interviews or dress code on the job. Assist with rent & utility emergency assistance program, screening applicants, verifying information and compiling reports. Assist with holiday gift-giving program, distributing holiday food vouchers and food pantry referrals.

Oversee/perform all financial reporting and bookkeeping aspects of the agency, including: monthly financial statements, auditing client and departmental accounts, accounts payable/receivable, payroll, tax deposits and billings. Assist with annual budget and prepare financial reports for Department of Health and Human Services and Developmental Disabilities System. Set up and maintain new employee files, including insurance enrollment, background checks/fingerprinting, current training and vacation/sick leave records. Conduct employee orientation on personnel policies and accounting procedures. Answer incoming calls, assist with correspondence and general office organization, including an accurate filing system. Oversee all employee benefits and act as liaison for Employee Assistance Program. Acting Secretary for the Board of Directors. Chairperson for annual golf tournament fundraiser.