Wendy Perez Email & Phone Number

Ontario, California, United States

• Coordinate repair appointments with customers, service partners and building personnel.• Handle the master schedule for technicians while ensuring billed hours are maximized. • Track purchase orders and document receipt.• Provide service dispatch support and scheduling.• Generate emergency service call work orders.• Follow up with field technicians and subcontractors for completed reports.• Review completed work orders and process for invoicing.• Assist in identifying customer needs and perform high volume of administrative duties.

• Oversaw the supervision of up to 15-25 individuals within a call center, sales, and operations environment. • Coached and developed customer service representatives in all areas of performance including metrics, behaviors, and customer service quality.• Worked closely with clients in the health insurance field while managing their expectations. • Handled customer escalated calls with tactfulness and consideration within the time limits and followed up to ensure resolution. • Provided feedback to upper management and challenged processes to increase efficiency and customer satisfaction.