Manage Expense Process (Infor)System administrator for the T&E using the Infor Expense Management solution used by 50,000+ employees in 93 countries. Manage all parts of implementation and training, including training for administrators, trainers and end-users.Partnered with the SAP IT developers to create processes that supported a unique corporate pay process for approved expenses to the card program and a separate process for employee reimbursement where the remittance process can not support company remit. Created multiple billable process based on the division client billable process. Implemented business rules to enforce country specific requirements for VAT or government regulations. Partnered with HR for data changes as a result of change from PeopleSoft to Workday. Created full training manual, quick reference guide and training script for live training. *Member of Customer Advisory BoardDesign and Administer Customer Service Management SaaS application (Parature) *Member of Customer Advisory Counsel MemberDesigned and implemented workflow for the P2P process (Sourcing, Fieldglass, AP, T&E, Card programs & Travel and Payroll using the MicroSoft Parature solution to create a global solution that provided a unified experience for end-to-end service across every channel. This resulted in a reduced support headcount and simplify the training time for a new customer service representative. Maintained the knowledge base repository for self helpDesigned process rules for the routing of 100,000+ annual inquiries to 46 teams to ensure each was resolved by the appropriate subject matter expert, reducing resolution time to improve end user satisfactionDesign and maintain profile management SaaS tool (Concur Travel)Data Transformation and administration. Created API process from the Workday HR system to Concur for travel profile management for staff in 90+ countries.