Wendy Plummer Email & Phone Number

Orlando, Fl, Us

Disney'S Coronado Springs Resort

• Administrative support for the Event Services Director. Responsibilities include but not limited to on-boarding all new employees; create reports, spreadsheets, budgets, and presentations; handle confidential projects; process expense reports; calendar maintenance; plan and oversee meeting logistics.• Support the Catering & Culinary teams at Coronado Springs; providing direct support to two Catering leaders, the Chef de Cuisine, and assistance to their team of 20 Guest Experience Managers. • Support two Disney Event Group Event Consultants; including but not limited to the proposal and turnover processes, pre-planning and onsite requests, and expense reports.

Disney'S Yacht & Beach Club Resort

• Administrative support for the Convention Services Director and Assistant Director. Responsibilities include on-boarding, confidential projects, expense reports, Knowledge reporting, calendar maintenance and meeting coordination, office supply ordering, monitoring the AOP, and processing new file turnovers.• As RPSS Menu Champion, I was the primary point of contact between Leadership and the Resort Sec 1s to ensure that all the RPSS Menus were updated yearly in both DSCS and client-ready documents in Siebel, and were properly maintained.

Disney'S Yacht & Beach Club Resort

• Provide “one-stop” shopping for clients as an extension of their Convention Services Manager, partnering with Front Desk, Disney Event Group, Banquets, Audio/Visual, Disney Institute, Disney’s Wide World of Sports, Theme Parks, and Golf Operations. Monitor room blocks, attrition, billing and other contractual obligations. • Handle basic client requests and answer questions on behalf of Convention Services Managers both pre-arrival and on-site with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc. Create and maintain files on behalf of the Services Manager. Create and maintain accurate correspondence for the Service Managers to include intro packets, welcome letters, final notices, pre-convention meeting invitations and set-up, thank you letters, room block guarantee and room block modification/attrition letter. Complete monthly expense reports for Service Managers. Keep accurate records and written documentation as outline by our company standards.

Disney'S Contemporary Resort

• Act as a single point of contact for the group official. Responsible for all aspects of convention groups including booking and monitoring room blocks, attrition, billing, enforcement of contractual obligations, and client and manager communication. Partnered with various divisions and clients as a main resource of general Disney and park knowledge.

Disney'S Contemporary Resort

• Worked exclusively as the front desk and convention liaison. Responsibilities included but were not limited to room blocks, delegate and group accounts, room deliveries, VIPs, training, guest concerns, and satellite check-ins. Communicated information regarding all pertinent group activity to operating partner.

Disney'S Yacht & Beach Club Resort

• Provide assistance to front desk managers and cashiers. Review and finalize resort revenues and occupancy, train new cast members, and assist guests with travel arrangements.

Magic Kingdom

• Operate major attractions and computers systems, regulate audience control, and facilitate guest relations.