An experienced operations manager with expertise in managing large multi-functional teams across multiple retail sites in complex organizations. I use proven methods combined with modern technology to minimize and reduce costs whilst maintaining and developing an engaged, and multi-skilled team that is motivated to produce only world class customer service.I am committed to continuous improvement, both personally and professionally. Process and procedural change is approach in a controlled manner, with the active engagement of all key stakeholders, ensuring no or minimal disruption and the continuing provision of exemplary service, meeting the organisation's standard and ethos and earning loyalty from its customers.I am experienced in strategic planning, procedural development, financial oversight and control, leading large teams of up to 300 staff, cost reduction and containment, systems implementation and effective staff engagement and utilisationWith a keen focus on both brand and core values, I am committed to optimising efficiency and improving staff performance and engagement.