• Provided comprehensive support to Account Managers, enhancing customer satisfaction and retention.• Managed and coordinated load orders and logistics scheduling with seamless efficiency, utilizing specialized software.• Resolved billing discrepancies and maintained accurate records, showcasing problem-solving and organizational skills.• Conducted tracking and follow-ups for shipping and delivery, ensuring service reliability.

• Private Nanny / Caregiver for the family of Patrick Kenneally, McHenry County States Attorney.• Managed daily schedules and activities for four children, demonstrating strong time management and multitasking abilities.• Developed and maintained a safe, nurturing environment, underscoring empathy and care skills.• Coordinated educational and recreational activities, emphasizing creativity and interactive learning.

• Managed high-volume calls, providing timely and empathetic customer service; resident care liaison.• Coordination of all department objectives and resident care, transportation coordination and Maintenance for upwards of 90 residents. • Oversaw all resident schedule coordination for appointments, internal / external activities and family communications. • Collaborated with cross-functional teams to ensure seamless coordination between departments, fostering efficient communication and smooth operations.• Streamlined administrative processes by implementing efficient Microsoft Office Suite tools, resulting in increased productivity.