Hotel booking Safari briefing and debriefing Front desk management Customer service Internet and field marketing Airport transfers- Efficiently liaised with airlines to secure cost-effective flight bookings.- Organized and distributed group tickets, ensuring detail and time management.- Attended to clients’ travel needs, offering tailored recommendations and exceptional service.- Processed customer payments, maintaining accurate financial records.- Provided daily updates on ticket sales, ensuring transparency and tracking.- Conducted training sessions for new staff.

Receptionist1. Welcoming guests.2. Check-In/Check-Out: Assisting with procedures and payments.3. Answering Inquiries: Providing information about services and local attractions.4. Maintaining Reception AreaReservations1. Booking Management: Handling reservation requests accurately.2. Updating Systems: Entering and updating reservation information.3.Collaboration: Communicating details to other departments.Cashiering1. Processing Payments: Handling payments and recording transactions.2. Billing Inquiries: Addressing guest billing questions.3. Daily Reconciliation: Balancing the cash register.4. Handling Foreign Currency: Assisting with currency exchange for hotel guests Guests Briefing and Debriefing1.Providing Information: Briefing guests on policies and services.2.Offering local recommendations to hotel guests 3.Feedback Collection: Encouraging and noting guest feedback.