Wendy Quinn Email & Phone Number

Washington DC

Massachusetts

• Research and present vacation options based on client's interests, budget and dates of travel
• Coordinate all vacation aspects, including air, hotels, tours, cruises and special requests
• Create invoices, process payments, prepare travel documents and reconcile final billing
• Provide outstanding customer service throughout the vacation planning process, utilizing active listening skills, sales techniques and customer follow up

Lowell, Massachusetts

• Sell a variety of travel options including domestic, international and contract air, pre and post program accommodations and transfers
• Act as advisor and advocate for participants, ensuring their personal travel schedule meets program guidelines through practical knowledge of airline routings, fare options and policies
• Enhance the participants booking experience by offering high quality travel consultation and service during inbound and outbound calls
• Confirm participant travel arrangements and program billing, queue management and quality control

Nashua

• Create and execute business and marketing plan, utilizing networking, social media and PowerPoint presentations
• Increase agency honeymoon business by becoming the preferred travel vendor for Castleton Banquet Center and the Nashua Radisson
• Represent Cruise Planners franchise at events to increase market exposure and company revenue
• Maintain required franchise paperwork, including contracts, business accounts, expenses and customer accounting

Lowell, Massachusetts

• Greet customers, answer phones and handle inquiries regarding member benefits and travel
• Responsible for member’s complete vacation planning process, including destination research and selection, reservations, payments, administration and documentation
• Coordinate custom travel itineraries for groups, individuals and families
• Input client information, manage deadlines, create invoices and process payments

Irvine, California

• Coordinate all travel related aspects of meeting and incentive programs, including airline reservations, transfers, hotel rooms and activities for groups of 15-500 people
• Secure the most cost effective travel arrangements through group analysis and contract negotiations
• Provide direct support to account managers throughout program planning, administration and on-site operations
• Prepare arrival and departure lists, cost reports, and reconcile final billing