Wendy Quinn Email & Phone Number

Washington Dc

Massachusetts

• Research and present vacation options based on client's interests, budget and dates of travel• Coordinate all vacation aspects, including air, hotels, tours, cruises and special requests• Create invoices, process payments, prepare travel documents and reconcile final billing• Provide outstanding customer service throughout the vacation planning process, utilizing active listening skills, sales techniques and customer follow up

Lowell, Massachusetts

• Sell a variety of travel options including domestic, international and contract air, pre and post program accommodations and transfers• Act as advisor and advocate for participants, ensuring their personal travel schedule meets program guidelines through practical knowledge of airline routings, fare options and policies• Enhance the participants booking experience by offering high quality travel consultation and service during inbound and outbound calls• Confirm participant travel arrangements and program billing, queue management and quality control

Nashua

• Create and execute business and marketing plan, utilizing networking, social media and PowerPoint presentations• Increase agency honeymoon business by becoming the preferred travel vendor for Castleton Banquet Center and the Nashua Radisson• Represent Cruise Planners franchise at events to increase market exposure and company revenue• Maintain required franchise paperwork, including contracts, business accounts, expenses and customer accounting

Lowell, Massachusetts

• Greet customers, answer phones and handle inquiries regarding member benefits and travel• Responsible for member’s complete vacation planning process, including destination research and selection, reservations, payments, administration and documentation• Coordinate custom travel itineraries for groups, individuals and families• Input client information, manage deadlines, create invoices and process payments

Irvine, California

• Coordinate all travel related aspects of meeting and incentive programs, including airline reservations, transfers, hotel rooms and activities for groups of 15-500 people• Secure the most cost effective travel arrangements through group analysis and contract negotiations • Provide direct support to account managers throughout program planning, administration and on-site operations • Prepare arrival and departure lists, cost reports, and reconcile final billing