Wendy Riley Email & Phone Number

Phoenix, Az, Us

• Manage portfolio of assets acquired from failed banks, partnership with FDIC – consumer and commercial loans. Mortgage, auto deficiency, judgments both commercial and consumer, commercial business loans. Perform due diligence, research, locate assets, extensive skip tracing • Manage Chapter 13 payments, contact attorneys/ Trustees• Process assignment of Proof of Claims• Call borrowers post Chapter 7 to discuss intent as security interest still intact despite personal liability… Show more • Manage portfolio of assets acquired from failed banks, partnership with FDIC – consumer and commercial loans. Mortgage, auto deficiency, judgments both commercial and consumer, commercial business loans. Perform due diligence, research, locate assets, extensive skip tracing • Manage Chapter 13 payments, contact attorneys/ Trustees• Process assignment of Proof of Claims• Call borrowers post Chapter 7 to discuss intent as security interest still intact despite personal liability absolution in BK/ discuss voluntary arrangement to prevent foreclosure• Perform due diligence on collateral in the event foreclosure is only option to recover• Daily use of Pacer to locate status of bankruptcy proceeding Show less

• Specialty Team Manager - Managed team of representatives that handled calls to states with higher liability and more stringent collection standards• Charged off second mortgages; oversaw settlements and payment plans, ensure their unit objectives and standards are met• Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff, as well as advice concerning collections activities• Reviewed the status of charged off… Show more • Specialty Team Manager - Managed team of representatives that handled calls to states with higher liability and more stringent collection standards• Charged off second mortgages; oversaw settlements and payment plans, ensure their unit objectives and standards are met• Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff, as well as advice concerning collections activities• Reviewed the status of charged off accounts and handled the collection efforts by information gathering and document analysis• Performed account reviews and audits to ensure compliance with internal control requirements.• Advised staff of any change in policy or procedures, allocated resources, planned work schedule, developed and assigned work Show less

Peoria, Az

• Helped facilitate opening a new office in Peoria, staffed 50 collectors, hiring, and training - doors opened12/15/2014• Exceeded goal each month the first quarter• In its first year, the office generated 4.5 million in collections revenue, with most employees having little to no experience.• Acquisition and forward flow of internet loans; unsecured/ uncollateralized; 3rd party agency only company in the US to purchase such paper.

• Oversaw approximately 10 collectors, ensuring their unit objectives and standards were met• Reviewed settlement, short sale offers and approved up to 100K loss• Oversaw and organized note sales to external investors • Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff• Reviewed the status of charged off accounts and handled the collection efforts by information gathering and document analysis• Performed… Show more • Oversaw approximately 10 collectors, ensuring their unit objectives and standards were met• Reviewed settlement, short sale offers and approved up to 100K loss• Oversaw and organized note sales to external investors • Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff• Reviewed the status of charged off accounts and handled the collection efforts by information gathering and document analysis• Performed account reviews and audits to ensure compliance with internal control requirements.• Advised staff of any change in policy or procedures, to allocate resources, plan work schedule, development and assign work Show less

• Oversaw 2 Unit Managers, and collection staff• Ensured departmental goals were met• Responsible for analysis and reporting to client in monthly performance calls.• Met budget and payroll limitations• Recruited, trained, coached, developed all staff• Maintained ongoing training levels so staff can produce at expectation, to allow forward flow of quality 1st placement business• Created and implemented process improvements that included manual and predictive dialer… Show more • Oversaw 2 Unit Managers, and collection staff• Ensured departmental goals were met• Responsible for analysis and reporting to client in monthly performance calls.• Met budget and payroll limitations• Recruited, trained, coached, developed all staff• Maintained ongoing training levels so staff can produce at expectation, to allow forward flow of quality 1st placement business• Created and implemented process improvements that included manual and predictive dialer calling strategies daily, based on time zones, delinquency needs and time of month• Maintained open line of communication between client and operations by providing reports/statistics, forecasted expected revenue, and conducted conference calls on an ongoing basis• Nominated by Discover as number one performing team of all agencies (2007)• Achieved and held the 1st place position throughout tenure Show less

• Managed 20 to 30 people on collection of charged off purchased credit card debt• Negotiated; closed the deal when collector wasn't able.• Intercepted and diffused escalated calls.• Consistently maintained the highest cash average within the company• Followed up with staff to ensure daily, monthly goals are met.• Monitored and evaluated performance levels and trained to ensure performance standards were continually met.• Handpicked by upper management to help head off a… Show more • Managed 20 to 30 people on collection of charged off purchased credit card debt• Negotiated; closed the deal when collector wasn't able.• Intercepted and diffused escalated calls.• Consistently maintained the highest cash average within the company• Followed up with staff to ensure daily, monthly goals are met.• Monitored and evaluated performance levels and trained to ensure performance standards were continually met.• Handpicked by upper management to help head off a PPA recovery group.• Consistently the top performer for the new division, performed as the top producer• Negotiated settlements handled and processed delinquent credit card debt prior to sending to an outside law firm Show less

Bachelor Of Science - Bs, Business Administration, Management And Operations

Activities and Societies: Sigma Alpha Pi; National Honor Society For Leadership And Success

Education record