Wendy Riley Email & Phone Number

Phoenix, AZ, US

• Manage portfolio of assets acquired from failed banks, partnership with FDIC – consumer and commercial loans. Mortgage, auto deficiency, judgments both commercial and consumer, commercial business loans. Perform due.
• Manage Chapter 13 payments, contact attorneys/ Trustees
• Process assignment of Proof of Claims
• Call borrowers post Chapter 7 to discuss intent as security interest still intact despite personal liability… Show more
• Call borrowers post Chapter 7 to discuss intent as security interest still intact despite personal liability absolution in BK/ discuss voluntary arrangement to prevent foreclosure
• Perform due diligence on collateral in the event foreclosure is only option to recover

• Specialty Team Manager - Managed team of representatives that handled calls to states with higher liability and more stringent collection standards
• Charged off second mortgages; oversaw settlements and payment plans, ensure their unit objectives and standards are met
• Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff, as well as advice concerning collections activities
• Reviewed the status of charged off… Show more
• Reviewed the status of charged off accounts and handled the collection efforts by information gathering and document analysis
• Performed account reviews and audits to ensure compliance with internal control requirements.

Peoria, AZ

• Helped facilitate opening a new office in Peoria, staffed 50 collectors, hiring, and training - doors opened12/15/2014
• Exceeded goal each month the first quarter
• In its first year, the office generated 4.5 million in collections revenue, with most employees having little to no experience.
• Acquisition and forward flow of internet loans; unsecured/ uncollateralized; 3rd party agency only company in the US to purchase such paper.

• Oversaw approximately 10 collectors, ensuring their unit objectives and standards were met
• Reviewed settlement, short sale offers and approved up to 100K loss
• Oversaw and organized note sales to external investors
• Compiled and analyzed statistical data relative to unit productivity, monitored live calls and provided feedback to staff
• Reviewed the status of charged off accounts and handled the collection efforts by information gathering and document analysis
• Performed… Show more

• Oversaw 2 Unit Managers, and collection staff
• Ensured departmental goals were met
• Responsible for analysis and reporting to client in monthly performance calls.
• Met budget and payroll limitations
• Recruited, trained, coached, developed all staff
• Maintained ongoing training levels so staff can produce at expectation, to allow forward flow of quality 1st placement business

• Managed 20 to 30 people on collection of charged off purchased credit card debt
• Negotiated; closed the deal when collector wasn't able.
• Intercepted and diffused escalated calls.
• Consistently maintained the highest cash average within the company
• Followed up with staff to ensure daily, monthly goals are met.
• Monitored and evaluated performance levels and trained to ensure performance standards were continually met.

Bachelor Of Science - Bs, Business Administration, Management And Operations

Activities and Societies: Sigma Alpha Pi; National Honor Society For Leadership And Success

Education record