Wendy Roach Email & Phone Number

• Regional Director Patient Access Northern Illinois PSA Region (May 2020 - current) Director Patient Access (January 2014 – May 2020)
• Manage 63 FTE’s (comprised of 87 part-time and full-time associates) of centralized and decentralized Patient Access/Revenue Cycle areas for a 176 bed facility
• Responsible for completing annual budget and achieving a yearend goal of 95% or higher within departmental budget and worked hours
• Monitor all key performance indicators and metrics to ensure that the highest quality of service is received with the least amount of rework or errors by monitoring/data review
• Implement/complete/create performance improvement, hiring, associate evaluations, process design, education, training, administrative responsibilities, staffing, payroll, on-boarding/buy-in of internal and external.
• Perform and facilitate lean activities to eliminate redundancy and achieve cost reductions

• This was a concurrent position while working at Top 5 Health Care organization.
• Performing examinations in the areas of abdomen, gynecology, obstetrics, small parts and vascular
• Specialist in three-dimensional ultrasound

Chicago, IL, US

• Responsible for the management of hotel and catering staff
• Management and solicitation of primary, corporate and association markets
• Planning and servicing of catering functions, conducting site tours, menu planning/design, and composing weekly and daily agendas
• Meeting sales goals and finalizing contractual agreements/negotiations
• Marketing, advertising and billingAccomplishments: Awarded Manager of the 4th Quarter 2001, Top Seller Award 1st and 2nd Quarter 2002, 3rd and 4th Quarter 2001.

Windsor, Berkshire, GB

• Responsible for the management of hotel and catering staff
• Management and solicitation of primary, corporate and association markets
• Planning and servicing of catering functions, conducting site tours, menu planning/design, and composing weekly and daily agendas
• Meeting sales goals and finalizing contractual agreements/negotiations
• Marketing, advertising and billing

• Completed pharmaceutical and durable medical equipment needs with pre-certifications
• Patient relations
• Surgeons assistant with office procedures/consultations, scheduling appointments and surgeries
• Billing and insurance pre-certifications (ICD-9 and CPT coding) and transcription

Doctor Of Philosophy - Phd, Organizational Leadership

Master’S Degree, Health Administration

Associate’S Degree, Diagnostic Medical Sonography

Bachelor’S Degree, Hospitality Management (Hotel Management, Meetings, Conventions And Special Events)

Associate’S Degree, Science