Wendy Rustay Email and Phone Number
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With over 20 years of proven leadership managing all aspects of the professional services revenue cycle, I am excited to meet the challenges of evolving client billing needs by creating solutions and successful and motivated well functioning teams.My progressive career has equipped me to lead teams and collaborate with expert consultants to bring about transformations from business intake to final payments, meeting the firm's business needs.I have strategically engineered as well as creatively implemented process improvement initiatives that provide meaningful metrics, enhance the customer experience and reduce our internal costs.I am adept at utilizing industry best practices in the implementation of new software while leveraging off existing systems; strengthening communication; establishing more effective controls; and creating comprehensive training.I am an expert builder of shared services billing and collections models who delivers successful results by managing time-lines, setting expectations, team building and allocating resources effectively.
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Director, Client AccountingCornerstone ResearchCalifornia, United States
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Directort, Cient AccountingCornerstone Research, Inc Jan 2023 - Present
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Director, Client AccountingCornerstone Research Jan 2023 - Present
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Director, Billing And CollectionsCornerstone Research Jan 2022 - Jun 2023Responsible for Strategic Direction of Billing and Collections Operations for a growing firm with annual revenues approaching $500 million and an operations staff of 14 across six offices. Departments include:Client IntakeTimekeeper RatesReportingBillingExpert BillingEbillingAccounts Receivable
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Senior Manager, Billing And CollectionsCornerstone Research Jan 2018 - Jan 2022Responsible for managing the Billing, Client Intake, Ebilling, Expert Billing, Financial Systems programmer and Accounts Receivable teams. (January 2020- March 2021 another manager was responsible for Client Intake and Ebilling) Continued assessment and creation of department staffing models to meet firm and client needs.Developed sophisticated setup, billing and reporting solutions to meet client requirements not possible within our accounting software. eg billing cases with multipayors with various bill rates and discounts.Reviewed and streamlined cash receipts and collections practices including implementing monthly outstanding invoice reminder statements. Implemented Aderant's Collections module to provide visibility to Collections' efforts and automate and track the sending of monthly reminder statements.Created Aged AR reports used in informing CFO of collection issues.
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Billing ManagerCornerstone Research Jan 2016 - Jan 2018Responsible for managing Billing, Client Master files, Ebilling and Expert Billing teamsAssessed and recommended strategic plan to evolve and upgrade Cornerstone's Billing practices to meet the growing volume of clients and their increased billing requirements. Redesigned Department structure to realign roles allowing for more focus on ebilling, client intake, Outside Expert support and billing procedures.Implemented E-Billing Hub to automate the manual electronic bill submission processes.Developed suite of client master files, billing, timekeeper and ebilling reports to streamline manual process of report generation.
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Legal Operations Manager In Ww Legal OperationsVmware Oct 2015 - Jan 2016Palo Alto, Ca, Us -
Regional Senior Manager, Client Engagement And BillingBingham Mccutchen 2005 - 2015Boston, Ma, UsPromoted to define and implement revenue cycle process improvement projects for the recently merged law firms of Bingham Dana, McCutchen Doyle, Brown and Enerson and Marks and Murase. Centralized and streamlined processes, and managed end to end strategic cost reduction from needs assessment, workflow creation including building in controls, to implementing more effective policies and procedures and creating process documentation for the newly created Bingham Global Services Center located in Lexington Kentucky.Implemented protocol for client data setups in response to the increasing complexity and volume of Outside Counsel Guidelines. Created new billing procedures to meet client demand of specialized billing requirements, without increasing DSO.Led California office staff of nine in processing $18M in monthly US and International billings. Managed cross office master client file setup staff of five for all national and international offices. Tracked and reported on Aged WIP and AR. Prepared Budgets. Reduced ~100k monthly of misappropriated client expenses to under 10k.Designed Finance requirements for new Business Intake Software, reducing intake setup time by 50%. Collaborated with Risk Management Director and Secretarial Managers in education and roll out of Intake Software, ensuring successful legal and secretarial adaptation, leading to more accurate information gathering and increasing oversight of new clients. -
Billing Supervisor/ Billing ManagerBingham Mccutchen 1992 - 2004Boston, Ma, UsHired and managed staff of twelve billing and client accounting team members for national and international office billings which grew from $8M to $15M monthly. As Billing Manager of McCutchen, Doyle, Brown and Enersen, developed billing policies, controls and procedures for new and expanding legal practices. Lead in the Accounting software conversion from Lawpack to CMS (Aderant). Lead the best practices review and implementation for Billing and Client Intake procedures during McCutchen and Bingham Dana merger in 2002. Duties while on Lawpack included internal cost downloads and month end financial reporting.
Wendy Rustay Skills
Wendy Rustay Education Details
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Earlham CollegeBachelor Of Arts (B.A.) Psychology -
Earlham CollegePyschology
Frequently Asked Questions about Wendy Rustay
What company does Wendy Rustay work for?
Wendy Rustay works for Cornerstone Research
What is Wendy Rustay's role at the current company?
Wendy Rustay's current role is Director, Client Accounting.
What is Wendy Rustay's email address?
Wendy Rustay's email address is wr****@****one.com
What is Wendy Rustay's direct phone number?
Wendy Rustay's direct phone number is (650) 427*****
What schools did Wendy Rustay attend?
Wendy Rustay attended Earlham College, Earlham College.
What skills is Wendy Rustay known for?
Wendy Rustay has skills like Management, Invoicing, Mergers And Acquisitions, Process Improvement, Litigation Support, Outlook, Accounts Receivable, Document Management, Litigation, Accounting, Project Management, Software Documentation.
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