Opening RestaurantResponsible for ensuring the smooth operation of the restaurantCo-ordinate communication between front of house and back of houseContribute to the professional development of staff to ensure quality diningAddress customer's complaints and queries in a professional manorMonitor compliance with safety and hygiene regulations

Ensured timely and accurate daily submission of claims, electronically or via paper.Reviewed reports in billing system to fix rejections and make corrections or adjustments to meet payer specific guidelines.Ensured timely follow up on billed claims, by contacting payers by phone or using online tools.Managed late charges from all departments and determined correct action to take for the claim.Reviewed credit balances to determine if refund is warranted or adjustment correction is needed.Performed in accordance with all local, state and federal laws and regulatory agency standards.

•Developed a quality control program for managing risk and measuring compliance specific to aspects of letter creation for Wells Fargo Service Operations•Implemented new workflows to manage data collection and reporting, including the creation of several databases to manage quality, errors and risk management and developed solutions for problems identified. Improved reporting at all levels to ensure accurate and timely information is always available•Experience with regulatory and government regulations, large project management and records upkeep. Worked with management to improve project flows, efficiency and quality•Developed the Quality Assurance team during implementation of new processes, created training materials, acted as SME for quality assurance at every level. Communicated process or transaction quality and provided feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies•Acted as a team mentor and assisted with their development•Worked with technical support and software development teams to facilitate new programs and systems, including UAT Testing, reporting, testing team management and developed test cases by analyzing risk and offset and developed solutions•Examined, analyzed and documented approximately 25,000 letters a day and provided feedback to letter writers regarding files of unusual, complex and/or high risk.

•Business analyst duties – Directing analysis, technical assistance, creating processes•Project Manager in charge for writing, updating, changing, submitting for approval to management for all Life/Accidental Insurance application standard operating procedures•Performed testing of HP migration for System B access•Provided support to all team members with product, New Business Life/Accidental Insurance application, and client questions. Acted as team mentor and assisted with their development•Audited New Business Life/Accidental Insurance policy, applications, and issuance of coverage•Transmitted Life Insurance applications to carrier for approvalAdministrative Insurance Assistant I (August 2007 - April 2010)•Underwrote New Business Life/Accidental Insurance applications, determined eligibility, and issued or declined coverage•Identified material deficiencies and process guidelines were used for each Life/Accidental Insurance application, change and update received from clientsPerformed follow up process as needed by matching issuance output to files and verifying correspondence•Ordered system letters for inconsistencies and approvals •Cross-trained to perform all functions within the team•Processed daily reports and approved/declined beneficiary designations•Acted as Team Mentor/TrainerSenior Information Call Center Specialist III - Newton, Iowa (2004 – 2007)•Answered all Life/Health Insurance association, retiree, and Medicare insured claim calls and all Provider and Medicare calls correctly and professionally to retain existing client base•Provided claim/benefit details by using computer claim screens•Achieved established quantity and quality standards to ensure optimum service to callers•Communicated trends in calls to management

•Responsible for balancing incoming Verizon files•Corrected and reported content and transmission errors•Built/deleted NPA-NXX in the Verizon database•Provided offline support to online representatives•Main contact for independent telephone companiesDatabase Representative (1994 - 2000)•Responsible for receiving inbound calls to assess and fulfill Verizon representatives•Fulfilled customer needs regarding caller ID issues, collect/third number billed blocking, calling card and outgoing blocksCentralized Toll Investigator (1988 - 1994)•Responsible for promoting integrity of the billing system through identification•Responsible for resolving billing problems and deterrence of toll fraud•Investigated toll messages billed and not recognized by customer•Made outgoing calls to terminating/originating customer telephone numbers as part of investigative proceduresGeneral Clerk - Full-time temporary (1988)•Performed data entry and marketing duties