Director Of Special Projects
Current
Jun 2024 - Present
AeroLeads people directory · profile
Wendy Schofield Email & Phone Number
(On Maternity Leave) Director of Special Projects at AutoLeap
at
AutoLeap
1 work email found
@autoleap.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
(On Maternity Leave) Director of Special Projects at AutoLeap
Location
Canada, Canada, Canada
Who is Wendy Schofield? Overview
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Quick answer
Wendy Schofield is listed as (On Maternity Leave) Director of Special Projects at AutoLeap at AutoLeap, based in Canada, Canada, Canada. AeroLeads shows a work email signal at autoleap.com and a matched LinkedIn profile for Wendy Schofield.
Wendy Schofield previously worked as Director of Special Projects at Autoleap and Director of Customer Success at Autoleap. Wendy Schofield holds Baccalauréat, Economics from Lycée Français De Toronto.
Company email context
Email format at AutoLeap
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{first}@autoleap.com
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AeroLeads found 1 current-domain work email signal for Wendy Schofield. Compare company email patterns before reaching out.
Profile bio
About Wendy Schofield
I have worked in the field of Customer Success for SaaS since 2014. Beyond the importance of delivering service excellence, Customer Success professionals carry the responsibility of helping our clients reach their goals with the solutions provided. From onboarding, implementation, renewal and upsells, Customer Success is still a fairly young practice that is ever-changing and rewarding.In my current role at AutoLeap, I'm supporting a team of CSMs bringing digital transformation to auto repair shops. Joining a high-growth mode at a startup is exciting and challenges us to think creatively about how we support our customer base at scale. Born and raised in France, I am fluently bilingual French/English and spent several years in Toronto before moving East. In my spare time, I spend a great deal of time outdoors gardening, hiking and I'm known to bake an outstanding Key Lime pie!
Listed skills include Hospitality, Digital Marketing, Hotels, Hospitality Management, and 22 others.
Current workplace
Wendy Schofield's current company
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9 roles
Wendy Schofield work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
Nov 2022 - Jun 2024
Director Of Customer Success
Commercially responsible for a team of 6-10 CSMs across Canada, Australia & Japan Lead the CS team through a private equity operation and company transformation Developed and rolled-out a cross-functional customer advocacy programDecreased the customer attrition rate for the Canadian market by 5.4% between 2017 and 2021
Jan 2021 - Sep 2022
Manager Of Customer Success
Responsible for the onboarding, product adoption and renewal of enterprise customers, totaling $2.5 million CADReduced the customer churn rate by 25% YoY in 2019 compared to 2018 Developed the Customer Success team from one to four Customer Success Managers over a two-year period Developed a system to provide the organization with accurate and predictable.
Jan 2018 - Jan 2021
Customer Success Manager, Canada
Managed the Canadian customer base: ensuring successful product adoption, renewal and nurturing upgrades Reduced customer attrition rate by more than 6 points in the first half of 2018, over the previous year Collaborated with the sales team to enhance internal communication leading to an improved customer experience
Mar 2017 - Jan 2018
Manager, Customer Success
Promoted from Interim Manager to full-time Manager of the department for achieving individual and team KPIs Led the team to achieve targets through on-going coaching, feedback and trainingDeveloped initiatives, processes and programs to maximize customer retention (webinars, internal playbooks, etc.)
Jun 2015 - Mar 2017
Customer Success Representative
Managed a portfolio of 600+ clients and consistently achieved individual KPIs for product implementation Educated hotel properties on digital marketing best practices on Online Travel Agencies, mobile and social platforms Triaged and resolved customer inquiries while maintaining strong relationships with clients
May 2014 - Jun 2015
Front Desk Agent
Identified guests' needs and provided luxury service Ensured guest payment and increased revenue by effectively using up-selling and suggestive sellingHandled and solved guest complaints related to billing, service, overbooking or missing reservations
Aug 2013 - May 2014
Communications Centre Agent
Effectively handled high volumes of calls from guests, suppliers, partners and employeesIncreased revenue by applying sales techniques to improve the guest experience value during reservation processSimultaneously operated various information systems: HotSoS (Hotel Communication System), Opera (PMS), OpenTable, Micros, Book4Time, and Concierge Assistant.
Sep 2012 - Jan 2013
2 education records
Wendy Schofield education
Baccalauréat, Economics
Lycée Français De Toronto
Bachelor Of Commerce, Hospitality And Tourism Management
Ryerson University
FAQ
Frequently asked questions about Wendy Schofield
Quick answers generated from the profile data available on this page.
What company does Wendy Schofield work for?
Wendy Schofield works for AutoLeap.
What is Wendy Schofield's role at AutoLeap?
Wendy Schofield is listed as (On Maternity Leave) Director of Special Projects at AutoLeap at AutoLeap.
What is Wendy Schofield's email address?
AeroLeads has found 1 work email signal at @autoleap.com for Wendy Schofield at AutoLeap.
Where is Wendy Schofield based?
Wendy Schofield is based in Canada, Canada, Canada while working with AutoLeap.
What companies has Wendy Schofield worked for?
Wendy Schofield has worked for Autoleap, Siteimprove, Leonardo Worldwide Corporation, and Four Seasons Hotels And Resorts.
How can I contact Wendy Schofield?
You can use AeroLeads to view verified contact signals for Wendy Schofield at AutoLeap, including work email, phone, and LinkedIn data when available.
What schools did Wendy Schofield attend?
Wendy Schofield holds Baccalauréat, Economics from Lycée Français De Toronto.
What skills is Wendy Schofield known for?
Wendy Schofield is listed with skills including Hospitality, Digital Marketing, Hotels, Hospitality Management, Account Management, Digital Media, Social Media Marketing, and Teamwork.
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