Wendy Schofield Email and Phone Number
Wendy Schofield work email
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Wendy Schofield personal email
I have worked in the field of Customer Success for SaaS since 2014. Beyond the importance of delivering service excellence, Customer Success professionals carry the responsibility of helping our clients reach their goals with the solutions provided. From onboarding, implementation, renewal and upsells, Customer Success is still a fairly young practice that is ever-changing and rewarding.In my current role at AutoLeap, I'm supporting a team of CSMs bringing digital transformation to auto repair shops. Joining a high-growth mode at a startup is exciting and challenges us to think creatively about how we support our customer base at scale. Born and raised in France, I am fluently bilingual French/English and spent several years in Toronto before moving East. In my spare time, I spend a great deal of time outdoors gardening, hiking and I'm known to bake an outstanding Key Lime pie!
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Director Of Special ProjectsAutoleap Jun 2024 - PresentToronto, Ontario, Ca
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Director Of Customer SuccessAutoleap Nov 2022 - Jun 2024Toronto, Ontario, Ca
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Director Of Customer SuccessSiteimprove Jan 2021 - Sep 2022Bloomington, Minnesota, UsCommercially responsible for a team of 6-10 CSMs across Canada, Australia & Japan Lead the CS team through a private equity operation and company transformation Developed and rolled-out a cross-functional customer advocacy programDecreased the customer attrition rate for the Canadian market by 5.4% between 2017 and 2021 -
Manager Of Customer SuccessSiteimprove Jan 2018 - Jan 2021Bloomington, Minnesota, UsResponsible for the onboarding, product adoption and renewal of enterprise customers, totaling $2.5 million CADReduced the customer churn rate by 25% YoY in 2019 compared to 2018 Developed the Customer Success team from one to four Customer Success Managers over a two-year period Developed a system to provide the organization with accurate and predictable renewal forecasts Collaborated to develop and execute CS initiatives (customer marketing, upsell campaigns, playbooks, KPIs, etc.)
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Customer Success Manager, CanadaSiteimprove Mar 2017 - Jan 2018Bloomington, Minnesota, UsManaged the Canadian customer base: ensuring successful product adoption, renewal and nurturing upgrades Reduced customer attrition rate by more than 6 points in the first half of 2018, over the previous year Collaborated with the sales team to enhance internal communication leading to an improved customer experience
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Manager, Customer SuccessLeonardo Worldwide Corporation Jun 2015 - Mar 2017Toronto, Ontario, CaPromoted from Interim Manager to full-time Manager of the department for achieving individual and team KPIs Led the team to achieve targets through on-going coaching, feedback and trainingDeveloped initiatives, processes and programs to maximize customer retention (webinars, internal playbooks, etc.) -
Customer Success RepresentativeLeonardo Worldwide Corporation May 2014 - Jun 2015Toronto, Ontario, CaManaged a portfolio of 600+ clients and consistently achieved individual KPIs for product implementation Educated hotel properties on digital marketing best practices on Online Travel Agencies, mobile and social platforms Triaged and resolved customer inquiries while maintaining strong relationships with clients
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Front Desk AgentFour Seasons Hotels And Resorts Aug 2013 - May 2014Toronto, Ontario, CaIdentified guests' needs and provided luxury service Ensured guest payment and increased revenue by effectively using up-selling and suggestive sellingHandled and solved guest complaints related to billing, service, overbooking or missing reservations -
Communications Centre AgentFour Seasons Hotels And Resorts Sep 2012 - Jan 2013Toronto, Ontario, CaEffectively handled high volumes of calls from guests, suppliers, partners and employeesIncreased revenue by applying sales techniques to improve the guest experience value during reservation processSimultaneously operated various information systems: HotSoS (Hotel Communication System), Opera (PMS), OpenTable, Micros, Book4Time, and Concierge Assistant software.
Wendy Schofield Skills
Wendy Schofield Education Details
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Lycée Français De TorontoEconomics -
Ryerson UniversityHospitality And Tourism Management
Frequently Asked Questions about Wendy Schofield
What company does Wendy Schofield work for?
Wendy Schofield works for Autoleap
What is Wendy Schofield's role at the current company?
Wendy Schofield's current role is (On Maternity Leave) Director of Special Projects at AutoLeap.
What is Wendy Schofield's email address?
Wendy Schofield's email address is we****@****rdo.com
What schools did Wendy Schofield attend?
Wendy Schofield attended Lycée Français De Toronto, Ryerson University.
What are some of Wendy Schofield's interests?
Wendy Schofield has interest in Sales And Marketing, Consulting, Destination Marketing And Management, Hotel Operations, Travel And Tourism, Hotel Management, Health.
What skills is Wendy Schofield known for?
Wendy Schofield has skills like Hospitality, Digital Marketing, Hotels, Hospitality Management, Account Management, Digital Media, Social Media Marketing, Teamwork, Hotel Management, Time Management, Hospitality Industry, Customer Service.
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