Cygenex, Inc. provides solutions for healthcare organizations by incorporating specialized lab testing, genomics, informatics, and education to help both small and large healthcare organizations, clinics and hospitals improve their patient outcomes, lower costs, and increase revenue.

Responsible for the delivery of quality results by implementing new processes that increased productivity within the administrative team.Ability to learn new technology for clients and utilized project management software, Asana and Excel, for efficient project management. Successfully created succession processes for two clients to oversee contract work, reducing onboarding time by 50%. Revamped client handbook with updated content infographics to present complex data in an easy-to-understand format and designed communication templates for onboarding new members. Leveraged advanced software tools for managing data, improving the efficiency of administrative tasks by 25%.Applied strong technical skills in managing administrative software, contributing to a more organized workspace.

Spearheaded outreach and business development initiatives, fostering strategic alliances with military and community college partners, anticipated support needed, and partnership opportunities.Led the management of projects for the education outreach team.Demonstrated ability to prioritize multiple tasks in a fast-paced environment while maintaining high-quality standards as an administrative coordinator.Ability to collaborate effectively with the compliance department and federal entities ensuring adherence to federal and state regulations.Used analytical skills to determine the most cost-efficient travel schedule that increased activity and decreased total annual travel costs.Managed Operational Systems to enhance administrative operations and support interdepartmental coordination as part of the Military and Veterans Student Task Force.Utilized strong internal communications skills to coordinate with creative and marketing departments to create rich-content marketing materials for the military community, ensuring accurate information was included.Coordinated student concerns to troubleshoot issues that led to a resolution.Maintained Salesforce customer relations database, tracking events, email communications, contacts, student concerns, and after-action notes.Provided support to over 500 nationwide account partners and strategically organized 75 annual military and academic outreach events with precision and effectiveness.

Built and maintained excellent relationships with education advisers and students at Department of Defense (DoD) installations in geographical region. Ensured students received necessary support and access to university resource, as well as facilitated expeditious resolution of military student concern. Researched, identified, attended, and appropriately represented university in consortium events and conferences.

Recruited and advised service members and eligible veterans on university’s undergraduate programs, regarding admissions and degree completion requirements. Developed academic plans for degree completion, following standards set forth by university. Created procedures to assist in daily schedule planning, student retention, and student recruitment. Provided procedures to new and current enrollment advisors to enhance proficiency in their duties.

Proven track record of meeting deadlines and maintaining accuracy, resulting in an award for 51 consecutive months of making or exceeding recruiting mission in every recruiting category for four consecutive fiscal years.Managed end-to-end application process for new hires, ensuring smooth onboarding and transition into the reserve unit.Applied knowledge of how to streamline processes for more effective recruiter management that led to changes in the national reserve recruiting efforts. Recommended and drafted changes to the Prior Service Recruiting SOPs to keep documents current with best recruiting practices.