I serve as a Fractional Chief People Officer / Head of HR for multiple start ups and small businesses in various industries, including Technology, Healthcare & Life Sciences, Education, Manufacturing, Food & Beverages, and Hospitality

Our proprietary 4DX Design™ framework helps organizations develop exceptional signature experiences and high performing cultures that build loyal and happy customers and employees.Sample Engagements: Served as an Executive Coach for C-Suite Leaders Led the development of a new operating model and the corresponding change management activities to support a Fortune 500 company’s deployment of a new Job Architecture and Compensation framework Executed org design and compensation plan design for a Fortune 500 Service Delivery organization Implemented Career Development Framework and curriculum for a global IT organization Implemented new HRMS system and Performance Management program for a PE Portfolio company Crafted end-to-end employee journey for a global Fortune 500 manufacturing company Developed Competency Framework and executed Competency Assessments for an IT organization Developed global onboarding program for a Fortune 500 Technology company Developed the Brand Identity and Brand Book for a small B2B start up  Facilitated teambuilding seminar for a sales organization Facilitated live Innovation training for a US-Based Healthcare organization Helped lead market research and brand messaging design for a US tech start up

SupportNinja was created as an omnichannel solution for customer experience and back-office support. We started working with fast-growth technology companies in Silicon Valley and then expanded our client list to include nationalities around the world. Our service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.

HR Business Partner for Sales, Finance and IT.

Maximizing Employee Lifetime Value through developing High Performing teams built upon innovative Talent Management and Employee Experience strategies that enable our workforce to be their best. My areas of ownership include: Performance Management, Org Design, Learning, Culture & Employer Brand, HRIS, Diversity & Inclusion, and Employee Experience. I also drive higher productivity through process improvement efforts that help employees to get their jobs done more efficiently and effectively.

We train, develop and support leaders in discovering, inventing and scaling innovation and brands that transform business and society. We partner with leaders of organizations ranging from visionary start-ups and mid-size companies to innovative global organizations across both for and non-profit sectors.Our proprietary process combines entrepreneurial ingenuity, systemic design thinking with scientific risk management tools to:- Envision the future - Clarify behavior change implications- Uncover barriers to behavior change- Craft behavior changing solutions and experiences- Commercialize and launch scalable business models- Create authentic and inspiring brands that generate deep loyalty

I was responsible for developing exceptional experiences for our candidate and employees. My focus areas included:- Employer branding strategy and content- Recruitment Marketing Strategy- Onboarding- Culture & Engagment - Development of 5 Star employee experiences- CI Project Management- Leadership Development- Provide consultation on Employee Experience (EX) design for various internal stakeholders, including Real Estate, ITS, HR Shared Services, and HR Business Partners

PMO Leader responsible for the annual HR CI Portfolio to identify and oversee initiatives to reduce costs and/or improve our customers' experience. I also mentor Green Belt candidates during their project to assist them with getting their certification. Some key initiatives I led:- Design and deployment of NCR's new formal onboarding program, First Steps- Global HR Shared Services Transformation- Outsourcing of Learning Administration- Development of Global Exit Survey- Development and implementation of an HR Social Media StrategyAs the HR PMO Leader, I was also responible for helping identify opportunities for HR to help improve the external customer experience through programs that will enable our employees to serve our customers better.

I managed the design and implementation of comprehensive performance, organization effectiveness, and learning solutions for the global operations, engineering and infrastructure teams.In this role, I was also responsibile for the architecture of the learning system, including defining business requirements and system configurations.

- Managed team of Learning Call Center Agents, Training Coordinators, and Systems Administrators- Led process workstream to outsource our learning administration to a third party vendor- Defined and implemented Reporting Strategy for Learning

Change agent identifying & executing opportunities to improve HR organizational effectiveness through process improvement.Led the initiative to develop and deploy a new HR Shared Service Center model, which including the reengineering of all HR support processes to move them into a regional Call Center model as well as the deployment of a new HR self-service website

Project Manager for several HR Systems - including Manager Self Service Compensation, eRecruit, Annual Performance & Salary Review, and Variable Pay System; Responsibilities included: - Development & documentation of Business Requirements, including ensuring that systems address Sarbanes Oxley requirements and FLSA standards - Management of Project Schedule & Project Meetings- Systems Acceptance Testing Administrator- Training and communications- Manager of the HR website