Wendy Storey

Wendy Storey Email and Phone Number

Stakeholder Engagement Manager at HM Revenue & Customs @
Wendy Storey's Location
Cramlington, England, United Kingdom, United Kingdom
About Wendy Storey

I have a broad range of industry experience having worked in a number of industry sectors. Work in these sectors was sometimes as a consultant and at other times as an employee: Upstream oil services; Engineering; Social housing; Education; Technology; Media; Not-for-profit sector; Health careKey SkillsOver eighteen years’ experience in project planning and managementFifteen years’ experience in design, development and implementation of systems and processes to improve organisational efficiencies and quality standardsEleven years’ experience applying IT skills including systems management across a broad spectrum of systemsFour years involved in fund raising, promotion and event organisationExcellent customer service Can work independently, in a team or as a team leaderAbility to work on competing priorities, meet deadlines and deliver high quality service to fulfil organisational targets and outcomesExcellent inter-personal and communication skills, including experience in working with people from diverse backgrounds and abilitiesCreative and innovative thinkerStrong networker and collaboratorKey achievementsDeveloped an IAOGP audit framework for HSE audits on international exploration crews resulting in real-time results and continuous improvement data.Project team facilitator resulting in the development of small city urban electric and luxury 4 x 4 electric vehicle for SWITCHeV project.Lead co-ordinator developing and submitting Customer Service Excellence framework, resulting in Concierge Service receiving CSE award.Project team lead delivering an eLearning environment for 35,000+ users. Developing customer support, staff development assessment.Project administration providing collaborative training programmes and training needs analysis, to encourage ebusiness within SMEs;Project Administration successfully bidding, delivering and coordinating Northumbria’s ERDF funded ecommerce project to the value of £250,000, working with 200 SMEs.

Wendy Storey's Current Company Details
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Stakeholder Engagement Manager at HM Revenue & Customs
Wendy Storey Work Experience Details
  • Home
    Retired
    Home Mar 2024 - Present
    Enjoying life as a retired person
  • Winshields Management Company
    Company Secretary
    Winshields Management Company Dec 2004 - Present
    Cramlington, Northumberland, United Kingdom
    This is a voluntary role for Winshields Management Company is a Leaseholder Management Company for a block of 16 flats • Management, security, health and safety and running of the communal areas of the block, dealing with tenant/lessee enquiries, complaints and issues.
  • Hm Revenue & Customs
    Stakeholder Engagement Manager
    Hm Revenue & Customs Nov 2020 - Jul 2024
  • Hm Revenue & Customs
    Business Analyst
    Hm Revenue & Customs May 2019 - Nov 2020
  • Hm Revenue & Customs
    Team Lead Manager
    Hm Revenue & Customs Feb 2016 - May 2019
    Newcastle-Upon-Tyne, England, United Kingdom
    Front line manager leading a team of blended telephony/processing staff. Led several projects looking at improving performance and customer journey.
  • Department For Work And Pensions (Dwp)
    Customer Advisor
    Department For Work And Pensions (Dwp) Jan 2015 - Jan 2016
    Customer contact centre experience.
  • Hjs Safety Ltd
    Business Manager And Director
    Hjs Safety Ltd May 2008 - Jan 2016
    Cramlington, Northumberland, United Kingdom
    Working in a part-time time role, ad-hoc contract work to meet the requirements of the business.• Setting up UK operation and contact centre and continued management. • Liaison with agents, and authorities ensuring that legal and client policy requirements are met.• Contract and promotion of consultants to prospective customers • Development and management of ICT and business processes to facilitate remote access and field business.• Developing HSE audit plans and projects. • Marketing, promotion. • Research, design, and production of facilities handbook and procedures. Management of the organisation's finances, budgeting, forecasting, cash flow, year-end audits. • Company Secretary statutory duties, staff management including HR: annual staff reviews, office policy payroll, pension arrangements, office and travel insurance, diary and travel management.
  • Avid Technology Group Limited
    Project Business Manager
    Avid Technology Group Limited Nov 2009 - Sep 2011
    Cramlington
    • Started at the inception of the business, responsible for the setting up and facility management of the research and development unit.• Developed and implemented all policies and procedures covering HR, HSE, Quality, Procurement, and Supplier Management, security, telephone and IT. • Managed projects and project budgets, human resourcing, reporting, and liaising with suppliers, resulting in the development of small city urban and large luxury 4 x4 electric vehicles for the governments SWITCHeV project.• Responsible for working with the daily reporting and management of a team of 22 engineering staff.
  • Your Homes Newcastle
    Concierge Services Coordinator
    Your Homes Newcastle Jan 2009 - Jul 2009
    Newcastle Upon Tyne, United Kingdom
    Fixed term contract:• Responsible for the management of 162 concierge staff offering 24-hour security, safety and good neighbourly services to residents in mid to high-rise blocks. • Ensuring that staff achieved KPI’s for resident services and maintained attendance and staff development. • Developing and submitting Customer Service Excellence framework, resulting in Concierge Service receiving their CSE award.
  • Northumbria University
    Assistant Programme Manager And Project Coordinator
    Northumbria University Sep 2000 - May 2008
    Newcastle Upon Tyne, United Kingdom
    • Project team lead delivering an eLearning environment for 35,000+ users. • Developed customer support, (staff and students), and staff development assessment.• Project administration providing collaborative training programmes and training needs analysis, with regional initiatives, encouraging ebusiness within SMEs in the Northern Region. • Project Administration successfully bidding, delivering and coordinating Northumbria University’s eCommerce Initiative funded project to the value of £250,000, working with 200 SMEs in the Northern Region (ERDF funding.

Wendy Storey Education Details

Frequently Asked Questions about Wendy Storey

What company does Wendy Storey work for?

Wendy Storey works for Home

What is Wendy Storey's role at the current company?

Wendy Storey's current role is Stakeholder Engagement Manager at HM Revenue & Customs.

What schools did Wendy Storey attend?

Wendy Storey attended The Open University, The Open University, The Open University.

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