I have a broad range of industry experience having worked in a number of industry sectors. Work in these sectors was sometimes as a consultant and at other times as an employee: Upstream oil services; Engineering; Social housing; Education; Technology; Media; Not-for-profit sector; Health careKey SkillsOver eighteen years’ experience in project planning and managementFifteen years’ experience in design, development and implementation of systems and processes to improve organisational efficiencies and quality standardsEleven years’ experience applying IT skills including systems management across a broad spectrum of systemsFour years involved in fund raising, promotion and event organisationExcellent customer service Can work independently, in a team or as a team leaderAbility to work on competing priorities, meet deadlines and deliver high quality service to fulfil organisational targets and outcomesExcellent inter-personal and communication skills, including experience in working with people from diverse backgrounds and abilitiesCreative and innovative thinkerStrong networker and collaboratorKey achievementsDeveloped an IAOGP audit framework for HSE audits on international exploration crews resulting in real-time results and continuous improvement data.Project team facilitator resulting in the development of small city urban electric and luxury 4 x 4 electric vehicle for SWITCHeV project.Lead co-ordinator developing and submitting Customer Service Excellence framework, resulting in Concierge Service receiving CSE award.Project team lead delivering an eLearning environment for 35,000+ users. Developing customer support, staff development assessment.Project administration providing collaborative training programmes and training needs analysis, to encourage ebusiness within SMEs;Project Administration successfully bidding, delivering and coordinating Northumbria’s ERDF funded ecommerce project to the value of £250,000, working with 200 SMEs.
Home
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RetiredHome Mar 2024 - PresentEnjoying life as a retired person
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Company SecretaryWinshields Management Company Dec 2004 - PresentCramlington, Northumberland, United KingdomThis is a voluntary role for Winshields Management Company is a Leaseholder Management Company for a block of 16 flats • Management, security, health and safety and running of the communal areas of the block, dealing with tenant/lessee enquiries, complaints and issues.
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Stakeholder Engagement ManagerHm Revenue & Customs Nov 2020 - Jul 2024 -
Business AnalystHm Revenue & Customs May 2019 - Nov 2020 -
Team Lead ManagerHm Revenue & Customs Feb 2016 - May 2019Newcastle-Upon-Tyne, England, United KingdomFront line manager leading a team of blended telephony/processing staff. Led several projects looking at improving performance and customer journey. -
Customer AdvisorDepartment For Work And Pensions (Dwp) Jan 2015 - Jan 2016Customer contact centre experience. -
Business Manager And DirectorHjs Safety Ltd May 2008 - Jan 2016Cramlington, Northumberland, United KingdomWorking in a part-time time role, ad-hoc contract work to meet the requirements of the business.• Setting up UK operation and contact centre and continued management. • Liaison with agents, and authorities ensuring that legal and client policy requirements are met.• Contract and promotion of consultants to prospective customers • Development and management of ICT and business processes to facilitate remote access and field business.• Developing HSE audit plans and projects. • Marketing, promotion. • Research, design, and production of facilities handbook and procedures. Management of the organisation's finances, budgeting, forecasting, cash flow, year-end audits. • Company Secretary statutory duties, staff management including HR: annual staff reviews, office policy payroll, pension arrangements, office and travel insurance, diary and travel management.
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Project Business ManagerAvid Technology Group Limited Nov 2009 - Sep 2011Cramlington• Started at the inception of the business, responsible for the setting up and facility management of the research and development unit.• Developed and implemented all policies and procedures covering HR, HSE, Quality, Procurement, and Supplier Management, security, telephone and IT. • Managed projects and project budgets, human resourcing, reporting, and liaising with suppliers, resulting in the development of small city urban and large luxury 4 x4 electric vehicles for the governments SWITCHeV project.• Responsible for working with the daily reporting and management of a team of 22 engineering staff.
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Concierge Services CoordinatorYour Homes Newcastle Jan 2009 - Jul 2009Newcastle Upon Tyne, United KingdomFixed term contract:• Responsible for the management of 162 concierge staff offering 24-hour security, safety and good neighbourly services to residents in mid to high-rise blocks. • Ensuring that staff achieved KPI’s for resident services and maintained attendance and staff development. • Developing and submitting Customer Service Excellence framework, resulting in Concierge Service receiving their CSE award. -
Assistant Programme Manager And Project CoordinatorNorthumbria University Sep 2000 - May 2008Newcastle Upon Tyne, United Kingdom• Project team lead delivering an eLearning environment for 35,000+ users. • Developed customer support, (staff and students), and staff development assessment.• Project administration providing collaborative training programmes and training needs analysis, with regional initiatives, encouraging ebusiness within SMEs in the Northern Region. • Project Administration successfully bidding, delivering and coordinating Northumbria University’s eCommerce Initiative funded project to the value of £250,000, working with 200 SMEs in the Northern Region (ERDF funding.
Wendy Storey Education Details
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It Project Management, System Integration -
Pass -
Pass
Frequently Asked Questions about Wendy Storey
What company does Wendy Storey work for?
Wendy Storey works for Home
What is Wendy Storey's role at the current company?
Wendy Storey's current role is Stakeholder Engagement Manager at HM Revenue & Customs.
What schools did Wendy Storey attend?
Wendy Storey attended The Open University, The Open University, The Open University.
Not the Wendy Storey you were looking for?
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Wendy Groenewald
Providing A Quality Laundry Product And Service To The Small To Medium Business SectorGreater Reading Area2absolutelysteaming.co.uk, googlemail.com1 +447958XXXXXX
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Wendy Storey MBA
Greater Bristol Area, United Kingdom2hotmail.co.uk, suez.com -
2 (800) 3XXXXXXX
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