- Handling incoming requests by providing guidance on regulations and the hiring journey- Qualifying the incoming leads by gathering relevant customer’s information in order to ensure an optimal coordination with the other team members- Identifying and referring customers’ specific situations requiring advanced support- Providing guidance to helpers signing up on our platform and along the period ofemployment

• Overseeing and supporting for the preparation of trainings, workshops, concerts, festivals and other related activities to VOY or other projects.• Reporting to the Director the progress of all project undertaken.• In collaboration with the Director and Finance Manager on a variety of projects including analysis, budgeting and implementation for the current / new programs.• Managing relationships with key operations vendors.• Developing operations system by determining and receiving the products and requirements.• Working closely with the Director and management team to set and/or implement policies, procedures and systems and to follow through with implementation.• Handling for all staff regarding HR matters.• Leading the job evaluation process within the organisation.• Counselling with the staffs for the organization development.

- Sharing knowledge about the nature of work differences between local and international.- Do & Don't in working area- Explain about the culture between employees and employers

 Providing the consultancy service to the staff and management on a range of human resource issues, procedures and policies consistent with employee standards Doing Staff compensation and benefits administration and record keeping Investigating, researching and preparing brief notes or reports on new policies, procedures and practices of human resources to ensure accurate for the project work Supporting regional and global reporting requirements to the head of finance and human resource department Keeping up current issues and new developments of human resource policies and procedures Performing general reception duties for the enquiry of clients to resolve their inquiries and issues Accurate the preparation, training and production for new employees as instructed by Country Manager Handling investigation and resolution of employee issues, concerns and conflicts Making sure the time to time arrangement for receiving the confidential documents in time Completing the immigration form related the Employment Pass Applied for submission at Ministry of Manpower (Singapore) Undertaking the legalisation documents for the international visa process to submit successfully

 Maintaining the staff job results by planning, monitoring for annual Leave updates, Medical claim, and monthly basic account report. Preparing human resource staff for training employees and arranging the interview schedule. Completing the operational requirements by scheduling and assigning employees; following up on work results. Assisting Office Administration for Annual Leave updates, Medical claim, Monthly basic account report Arranging the courier for the respective documents to deliver Contributing to team effort by accomplishing related results as needed.

 Handling all correspondence and organise contact between the sales executives and customers. Finding the market for the new clients and follow up the existing clients. Monitoring the stocks at Cold Storage outlets. Keeping records of sales targets and actual figures and compile them into reports for managements. Preparing the quotation and deliver for the customers. Dealing with the customer daily for introducing of the products. Hosting the sales and promotions booth at Food Fair.

 Responding for general administrative activities. Checking the flight no, dates and customers name in their passport. Booking to the hotel room which the customer wants to stay. Handling the customer’s complaints and preparing sales quotation & proposals.

 By using the Abacus and Amadeus Reservation System of air ticketing to book. Monitoring the flight number dates and names accordingly for the customers. Orientating with Customers service and enjoy meeting people. Explaining and reminding the air ticket such as flight number and departure time, etc. to the customer. Dealing with customers ‘concerns such as non-receipt of emergency situation.