Poly is now part of HP, Inc.

Providing Engineering Services as a member of a Project Team covering Cloud Technologies, Backup and Recovery solutions, Windows Systems Engineering, Exchange/MSo365 and Identity and Access Management solutions.• Project planning, resource identification and scope refinement for customer projects.• Collaborate with Project Managers, Manage Service team, Business Partners and customers to complete Statement of Work contracts.• Publish project status updates, product release communications and provide training to engineering teams.• Team Lead for support services coordinating and managing engineering teams.• Provide high levels of deployment and troubleshooting on hardware, SaaS and data center applications. E.g., Microsoft Azure, MSo365 API, Okta & Okta API, Veeam, VMware.• Develop change process documentation for customers and knowledge base documentation for Manage Service team.• Provide engineering support services to a diverse customer portfolio. E.g., Local & State Government, Healthcare, Retail, Legal, IT & Manufacturing.

• Develop a positive living environment designed to link community, faculty, and residents, often resolving conflict. • Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth.• Manage a budget for used for residence hall and campus wide events.

• Manage the data process for campus applications like blackboard, Event Management System and facilities application Web TMA. • Provide comprehensive and quality weekly reports of campus wide incident tickets to management. • Create, export and organize packaged application material for department use.

• Provider of interlocking whiteboards that foster innovation, collaboration and growth of ideas.• Manager of weekly pulse reports, company reputation and branding by following the company’s ethics policy and being environmentally sustainable.• Managed customer relationship by implementing company attention strategies like personalized emails for customer purchases and rapid customer response and service.

• Created, managed and implemented windows system tools for the 2012 – 2014 new hires of the Dallas and Houston BCG office. • Performed PC hardware repairs and Vendor hardware escalations as needed. • Provide support in diagnosing hardware and software issues and troubleshooting activities. • Provide support in setting up end-user training activities. • Support & deployed iOS, Android, Lenovo, MiFi and IT accessories.