Wendy Thomas Email & Phone Number

Cambridge, Cambridgeshire, Gb

Communications and Change lead for AstraZeneca's Global Financial Operations. Responsible for internal communication, change management, colleague engagement and culture development. Working with the VP and senior leadership team activities include supporting transformation programmes, leading organisation change and ‘business as usual’ global communications.

Blackfriars, London, Gb

Communications Business Partner for Group Customer Service Excellence, a global Supply Chain capability, who act as the voice of the customer for Unilever. Responsible for leading the delivery of the communications strategy including programme communications to 190,000 colleagues globally and general communications such as team cascades and Virtual Jams.

Coventry, Gb

Working closely with programme and business leaders to create and deliver communication and engagement solutions to support business priorities across Customer Operations. Including the delivery of transformation programmes to 6,000 colleagues in the operational contact centres, field and general office based roles.

Manchester, Greater Manchester, Gb

Responsible for the delivery of multiple projects within a major transformation programme• worked with HR to deliver and communicate changes to colleague terms and conditions and organisational structures • established premises requirements for the new Group Customer Operations Centre• provision of programme office support eg support with the HR business case, financial tracking

Manchester, Greater Manchester, Gb

Led a team of communication professionals providing a specialist communications service to the finance, human resource and risk functions ensuring integrated communication plans were in place to support the delivery of our strategy• working with the executive and business leaders to interpret their business plans into communications consistent with our corporate communications approach • delivered business wide briefings, conferences, leadership events, pension communication campaign, intranet content, booklets and colleague surveys • led on the design and implementation of the communications approach for key strategic initiatives such as the successful introduction of single terms and conditions to 12,000 colleagues

Manchester, Greater Manchester, Gb

Responsible for a introducing a planning and process culture to improve departmental effectiveness and leading a multi-site team providing advice and delivery of communications solutions to engage colleagues• introduced a central communications plan to manage all messaging, channel usage and resourcing/developed new working practices and aligned team goals following a merger• reviewed the communications framework to ensure all processes were working effectively and effective measurement was in place• led the successful restructure of Corporate Communications to a centralised model, responsible for the design, role definition, consultation with unions and colleagues, mapping and implementation• provided communications support to change projects and responsible for board reporting

Gb

Reporting to the executive, led a multi disciplined team to deliver all aspects of the Annual General Meeting • consistently achieved industry-leading voting results • responsible for the design and delivery of the mailing pack to 1.5m members, the production of the annual accounts, the day of meeting arrangements, the voting process, communication and training of all 5,000 colleagues to understand and deliver business requirements Communication workstream lead for the corporate social responsibility programme - introduced company reporting and a stakeholder communication approach Company Secretary to the Britannia Charitable Foundation - managed the company accounts and made recommendations to the board as to which charities to support, ensuring all internal and external communication opportunities were maximisedAccountable for the delivery of an engagement programme with the executive and members to deliver member input into strategic thinking. Delivered member events and managed the Members' Council, a body chaired by a non-executive director, resulting in increased levels of engagement and strategic input. (2006 - Dec 2007)

Gb

Recruited, trained and developed colleagues, ensured the customer was put first, sales targets were achieved and compliance with regulatory and audit requirements

Bahons Sociology/Social Policy

Education record