• Provide a strong business (non- clinical) and administrative function, ensuring compliance with national and local policies and operating procedures.• Be involved in all aspects of the office functions which includes full administrative support and secretarial services as part of the Continuing Healthcare Team.• To deliver efficient client-focused service which promotes good customer service and effective workingrelationships.• Manage the referrals at first entry point and capture personal information into the Continuing • Healthcare System (iQA) and ensuring all workflows are completed.• Scheduling patient assessments and reviews for clinical colleagues, including contacting individuals, family members/representatives and other relevant professionals.• Be proactive in the management of the clinician scheduling ensuring all appointments are planned andscheduled ahead of assessments and reviews.• Flexible/adaptable approach to work in order to meet various deadlines.• Manage and support telephone enquiries.

• Provide administrative support to the Operational team.• Computer data entry/data allocation and collation; processing and recording information.• Filing and retrieving paperwork both manually and electronically.• Participate in meetings as required.• Provide administrative cover in the event of holiday and sickness.• Provide finance support with invoice processing.• Support with rota fill/clinical staffing where appropriate.• Manage and support Patient and Doctor telephone enquiries.• Booking in appointments on SystmOne programme.• Liaise with patients when requested.

• Organising the office including ordering marketing materials, stationary, gifts for clients, business cards, name badges, uniforms and purchasing of all office provisions.• Working with the external marketing companies to discuss the branding for new branches and rebranding for current branches liaising with the graphics companies on company branding and logo design.• Coordinated team to ensure all promotional items were ready to be couriered to collection timelines. • Stocktaking all marketing materials, prepared signage quotes and artwork for the Marketing Director to approve.• Prepare monthly and ad-hoc invoices for approval by CEO/Marketing Director.• Liaise with CEO and Marketing Director on decision making for donation requests.• Organised the board room for conference calls, drafted and agreed the agendas, arranged the catering, took minutes and actions, distributed the actions. • Managing of multiple Executive email accounts including diary schedules. • Coordinated the teams expenses claims and calculated the expense account and produced an expense summary, gained signoff of expense from the executives.• Prepare leases for new tenants and do monthly rental invoices (CEO’s private owned properties).• Supervised four staff members within the cleaning maintenance department.• Coordinating travel arrangements (flights, accommodation and car rental for domestic and international).• Plan and execute the company’s year-end function.

• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted (Pastel Evolution Accounting System)• Processing accounting receivables and incoming payments• Performing day to day financial transactions, including verifying, posting and recording accounts receivables' data. Verify discrepancies and resolve clients’ billing issues.• Facilitate payment of invoices due by sending bill reminders and contacting clients• Preparing invoices and bank deposits. Petty Cash and balancing of the cashbook. Generating financial statements and reports detailing accounts receivable status.

• Managing the reception desk, answering the switchboard (11 incoming lines, 50 extensions), adding new patient details on the in-house electronic system, directing visitors and patients to the correct location. • Administration duties: typing of documents, electronic and paper filing, managing the diaries for the Pathologists.• Managing all flight, car and accommodation bookings. Managing and coordinate meetings including boardroom arrangement, catering and meeting agendas.• Planning travel routes for Marketing, Logistics & Client support department for site visits.• Assist the Marketing Manager with the planning and execution of the year end function. Assisting the Accountant with accounts receivable administration.