Wendy Train Email & Phone Number

My responsibilities included: * leading an initiative to define processes - and supporting procedures and guidelines - for technical authors * running a trial project using XML (DITA) to improve document quality and increase efficiency of the documentation process * writing and maintaining user documents * coordinating workflow for a group of five technical authors * training and mentoring new technical authors

Cambridge, United Kingdom

Symbian produced a widely used operating system for mobile phones.My responsibilities included:* writing and maintaining C++ guides*generating and reviewing API reference information* liaising with developers to gather information* contributing to the development of a house style guide* peer reviewing other technical authors' work and example code

London, United Kingdom

GE Healthcare and Cerner provide a broad range of medical technologies, including clinical and administrative software solutions for the NHS National Programme for IT. I worked in the documentation and training departments of these companies.My responsibilities included: * analysing needs and defining training requirements * delivering training courses to end-users and developers * writing and maintaining training materials for end-users and developers * liaising with subject matter experts to design training courses * writing and maintaining Help files with RoboHelp HTML * project managing the production of courses as web-based training materials* Cerner took over the NHS contract from GE Healthcare on 1st November 2006 and my department moved over to Cerner.

Cape Town Area, South Africa

I worked freelance for Maskew Miller Longman (the educational publishers with the largest share of the African educational book market) and Pearson Education.I wrote and edited textbooks for primary, secondary and tertiary education.

Cape Town Area, South Africa

Laragh Courseware produces web-based training materials, including IT content for professionals and end-users. Courses developed during my employment at Laragh included Oracle Database, Cisco, the Windows .NET suite, Windows NT, 2000 and XP, Novell Netware, UNIX, Linux, Java, C++ and XML.February 1998 – July 2002: Editorial Manager, Laragh CoursewareI was required to set up and manage an editing department and draw up policies and procedures pertaining to web-based training content development. Ongoing responsibilities included: * personnel management, such as recruiting, training, and appraising staff * analysis of department training needs and development of training courses, both for new employees and ongoing training * delivering training courses * quality control, ensuring that editorial standards were met by the writing and editing teams * project management, including planning for new curricula and coordinating workflow through writing, editorial review and subject matter expert review * analysis and design of new curricula * daily liaison with our development partners and clients based in Ireland, including working closely with a team of subject matter expertsFebruary 1997 – January 1998: Technical Writer, Laragh CoursewareDuring this period, I was responsible for: * writing, editing and updating courses * applying and keeping up to date with house-style policies * ensuring the smooth flow of work through a rigorous review process * participating in training sessions to train writers who were new to the team

Cape Town Area, South Africa

Leisure Planet produced travel information, which was published on the Internet. I worked as writer of travel information for countries around the world.My responsibilities included: * writing travel guides * web-page design

South Africa, United Kingdeom, Spain

During this period, I worked as a teacher of English at a variety of secondary schools in the United Kingdom and South Africa. I also taught English as a foreign language to private students in the United Kingdom and Spain.

Sun Certified Programmer For The Java 2 Platform 1.4 E

Exam written at CS Holdings, Cape Town, 2004, prepared for through UNISA studies

Diploma In Datametrics

Java, C++ and DELPHI, object-oriented theory (specifically UML), data structures, theoretical computer science, computer systems

Higher Diploma In Education

English, History

Bachelor Of Arts - Ba

English, History