Wendy Tresner Email & Phone Number

Excels at interpersonal and customer service skills. Highly-motivated customer service professional, comfortable working with all levels within an organization, dedicated to continuous improvement, with a passion for team development.AREAS OF EXPERTISECross-Training| SOP| Billing| Process Improvement| Contract Administration| Project Management| Customer Support| ERP Systems| Accounts Payable/Receivable| Collections|Problem Solving•Saved $1M in revenue by identifying discount abuse in contracts and fee for service. •Implemented an approval process to more accurately identify true discounting for the US contract sales organization.•Enhanced billing processes, resulting in the reduction of DSO in excess of 120-days to under 30-days.Performance Management and Employee Development•Conceptualized a development program for direct reports, allowing for career development in areas of employee interest at all levels. Customer Service•Established relationships with nationwide customers as the point of contact for all questions.•Provided ongoing internal customer support as liaison for U.S. Field Service with Hill-Rom’s national accounts and legal departments.Project Teams•Participated on multi-departmental project team for reducing outstanding receivable balances of over $9M.•Initiated project for the new automated fee for service billing process, reducing the need for additional headcount as billing goals grew from $5M to $11M annually.•Orchestrated successful development and implementation of Sarbanes-Oxley procedures and controls in conjunction with Hill-Rom’s internal and external auditors.Procedure Creation and Implementation•Assisted in the creation of work instructions and standard operating procedures for all processes.•Created work instructions and standard operating procedures for the discount guidelines for service contract implementation, as well as procedures for field support services.

Listed skills include Leadership, Training, Performance Management, Customer Service, and 24 others.