Implemented an intuitive and user-friendly “inventory spec planning tool”, empowering the sales teamRevolutionizing sales production planning by simulating product specifications rather than relying on BOM. Slashed manufacturing planning discussions.Responded to an urgent “order process change" project, through collaborated with internal cross-level and functional teams and initiated IT to leverage the original resource for robust supporting system. Successfully reduced the process duration from one week of manual work to just one day of systematic operation, contribute annual saving target.

Led and orchestrated the “bad parts warranty return” project, collaborated across cross-country functional teams and vendors to establish return routing and standardize return log and testing process. Achieved an annual cost saving.

Developed “service expense simulation dashboard” through power BI that integrates service operation KPIs with expenses, empowered country sales and service managers to swiftly assess the financial implications of operational changes in real-time.Provided “semi-annual global PC service cost forecast reports” to sales management team. Conducted comprehensive data analysis to align service operations and supply chain processes, proactively controlling and reducing expenses. Collaborated with cross-functional teams to successfully implement strategic logistic routing changes, yielding annual cost saving target.

Cathay pacific airways ground service handling.