Boutique mobile bartending business for special events.

A position within Operations & Guest Experience department that focuses on Customer Support/Service Touch points: -Direct communication and support with customers in order to answer their questions and/or concerns. -Turning bad experiences of customers into opportunities to inspire return visits and company loyalty. -Using data and insight gathered from customers to collaborate with all Celebration! Cinema departments to modify or implement new procedures in order to improve the Guest Experience and ultimately the company bottom-line.-Coaching and supporting theater leaders and other frontline employees on Customer Support solutions-Gathering data and insight from various sources to help identify potential improved or needed training for operations and improvement of service touch points. -Working closely with Guest Experience Manager to help create content for various training (i.e. new hires, operational functions, new introductions of business models, etc.) -Designing the actual training or reference guides for front line Operations.

Guest Service and Operations support. Managing Guest Care and Guest Recovery. Managing and administrating employee programs. Assisting in the development and execution of department initiatives including improving: guest service touch points, employee training, employee recognition programs and other various programs that lead to outstanding guest service resulting in increased attendance. Assisting company leaders in various projects, including communications, graphic design,and administrative.

Temporary position designing business to business magazines.

Responsible for designing and directing junior designers to design catalogs, fliers, brochures and more to promote and support retail sales for specific divisions of the company. Worked with sales teams to strategize and implement advertising campaigns.

Coordinated and assisted in corporate communications including such tasks as designing, writing, editing,layout and extensive proofing of internal corporate publications including a weekly newsletter, employee handbooks, corporate magazine, satellite broadcasts and speeches for top management.