Wendy Vice Email and Phone Number

Executive Relationship Manager• Provide strategic guidance to clients in all areas of the HR product suite (Recruiting & Selection, Employee Relations, HRIS, Payroll & Tax administration, Benefits Administration, Training & Development, Risk Management & Safety and Regulatory Compliance.)• Act as liaison between the client and ADP, serving as an internal client advocate.• Manage relationships for 13 complex clients with 15,000+ lives and over $3 million in annual revenue.• Program manage all benefit related events for defined client group including Open Enrollment, acquisitions, reductions in force, new functionality or service implementations, and escalated issues.• Mentor Relationship Managers to provide one-on-one learning and support.• Participate in the consolidation project for HR and Benefits Relationship Managers.• Developed Relationship Management playbook (RM procedures and instructions). Relationship Manager• Responsible for maintaining the client relationship and ensuring satisfaction.• Coordinated efforts for Open Enrollment including OE planning (strategy, design, execution and delivery)• Imported company, employee and dependent data into the system.• Reviewed and tested electronic vendor connections and client payroll files.Account Manager• Project managed client’s system and service implementation.• Owned collection of Benefit Service Center design information.• Completed system configuration with changes for Open Enrollment (building corporate structure, benefit plans, updating rates, user security, and employee self-service set-up)• Coordinated system changes for all current clients to take advantage of newly released functionality. • Managed requirements gathering and functional testing of third party integration files

Benefits Operations Manager • Coordinated ongoing benefits processing with customer service center, third party vendors, and client contacts.• Worked closely with implementation team to identify process improvements and resolve issues.• Managed staff workload and provided job related coaching.• Subject Matter Expert on client-specific benefits administration.Benefits Analyst / Quality Assurance Analyst• Developed and executed functional, integration and system testing for Health & Welfare administration project for client, BellSouth, using Hewitt’s proprietary system, Total Benefits Administration (TBA).• Tested electronic data files sent to Health & Welfare vendors.• Updated and executed automated test plans using used for regression testing after configuration enhancements.• Performed data analysis and developed client summary reporting for Annual Enrollment.• Managed Annual Enrollment deadlines and tasks as the AE Team leader.• Utilized strong SQL skills to access data and build reports.

Management Consultant• Created design deliverables for SAP projects including functional specifications, training, materials, system test scripts and portal content deliverables.• Developed functional and technical specifications for SAP data conversions and interfaces.• Worked with client and subject matter experts to develop training and job reference materials and implemented ongoing training classes.• Prepared report design deliverables for SAP Human Resource module project.