Simpplr implementations including scoping, customer resource planning, time management, status reporting, technical implementation, testing and go-live supportWorking with customers during the implementation phase to provision new instances, setup/configure their instances and provide guidance and troubleshooting for any technical issues encountered including configurations, integration to external storage and other 3rd party applications.Salesforce system administration, configurations, implementing integration between Salesforce and other applications via REST API’s. Data Migration automation between Cloud platforms and/or from on-prem platforms to Cloud platforms. Working knowledge of Python, REST API, APEX, JS, CSS, HTML, JSON, XML, SSO (Okta, Azure, OneLogin, SAML), Postman, & Visual Studio Code, PowerShell, Data Loader, JIRA, TeamworkWorking together cross-functionally with Sales, Account Managers, Customer Success Manager, Product, and Engineering to get customers’ systems going live.Level 4 customer support to assist the support team working on escalations.

Diagnosing and resolving complex customer inquiries on the installation, configuration, function, usage and customization in Astute Solutions and Wilke Global CRM products installed in AWS cloud.

Diagnosing and resolving complex customer inquiries on the installation, configuration, function, usage and customization in Salesforce, Dynamic CRM and Epiphany S&S, and integration with Infor ERP Products and legacy systems in customer’s environment.Operational experience in maintaining and updating CRM systems for each new releases of the integrations.Understanding and demonstrated successful experience with Salesforce.com and Dynamic CRM architecture and Infor ERP Products.Managing communications to customers at all levels and effectively communicated with both customers and development teams.Leading the team to expand support for multiple CRM products (Salesforce, Dynamic CRM and Epiphany S&S).

Worked on the Epiphany Sales & Service product at the customer sites. Gathered business requirements, provided conceptual and detailed designs to meet business needs.Performed installation, configuration and customization, provided detail specifications for development of custom programs, testing, and coordination of deployment to production and post go live support.