Chief Operating Officer
CurrentStrategic C-Suite leader overseeing 8,000+ employees and $6B in revenue, delivering care to 630,000 medical and 285,000 dental members through a robust network of 2 hospitals, 5 affiliate hospitals, 3 surgery centers, 31 medical offices, 5 urgent care centers, 21 dental offices, and centralized clinical support services. Strengthens KP’s community presence by forging strategic partnerships with business and government executives, advancing health policies, and driving market engagement. Successfully led KPNW through COVID-19 as Regional Incident Commander and continues to lead the market through all large-scale critical incidents. Secured top industry ratings including Leapfrog A, Joint Commission, NCQA, and recognition as one of America’s Best Hospitals and US News & World Report Best Regional Hospitals. Key Accomplishments: - Spearheaded the nation's first multi-system mass vaccination center, a collaboration between KP, Providence, Legacy and OHSU, administering over 550k vaccines during COVID.- Pioneered Oregon and SW Washington's first hospital-at-home program during COVID, expanding hospital capacity and delivering hospital care in the home to over 3.3k patients. - Delivered $560M in Care Delivery expense reductions over 5 years.- Developed and implemented a social health strategy for high-risk populations, saving $2M annually. - Transformed Care Delivery staffing systems, reducing time to fill open positions by 29%, reducing vacancy rates from 13% to 10%, reducing overtime from 7% to 5%, and reducing agency use from 5% to 3%.- Redesigned Primary Care leading to a 15% increase in appointment capacity (100k annual appts).- Expanded telehealth services and launched a 24/7 on-demand video visit platform, delivering thousands of visits monthly.- Established KP's first Center for Black Health & Wellnes, designed in partnership with Black members to provide care aligned with individual preferences, advancing DEI, and strengthening community health.