Wendy White Email and Phone Number
Wendy White work email
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Wendy White personal email
Highly accomplished IT Delivery Manager with over 20 years’ experience in fast-paced commercial environments, overseeing the successful roll-out of key IT strategies across high-volume retail and outsourcing environments; leading and training high-performance internal and external multidisciplinary teams to deliver landmark projects within time-frames and budget.
Netcompany
View- Website:
- netcompany.com
- Employees:
- 7430
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Service Governance And Reporting ManagerNetcompanyBarnsley, Gb
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Senior Service Delivery ManagerAdvania Uk Aug 2023 - PresentManchester, England, United Kingdom -
Senior Service Delivery ManagerVetpartners Limited Nov 2022 - Jun 2023York, England, United Kingdom -
Senior It Service Operations ManagerCovéa Insurance Jan 2018 - Nov 2022Halifax, West Yorkshire, United Kingdomesponsible for the management, control and proactive improvement (through strategic improvement plans) of all Group IT support services functions. • Responsible for establishing and championing the implementation of ITIL processes for service operations areas, and recommending implementation of best practice to those in existence.• Builds relationship with senior business and IT managers in order that an open book, proactive service response and resolution culture is created• Defines and negotiates SLAs with all business units, plans resultant resource according to incident, problem and SIP data.• Provides regular reporting on IT service performance• Management of 3rd party suppliers and associated service contracts in relation to provision of support -
It Service Governance ManagerCapita Customer Management Oct 2016 - Dec 2017Leeds, United Kingdom• Responsible for developing and delivering operational strategy within Customer Management; planning and coordinating MI and reporting for all levels, from Operations to senior leadership, ensuring compliance to ISO 20000 Certification Governance & Coordination.• Overseeing and delivering availability management, knowledge management, ITSM tool set management, continual service improvement, and defining and managing service requests. -
Service Delivery ManagerCapita Customer Management Apr 2014 - Oct 2016Dearne ValleyResponsible for supporting the delivery of IT Service Management to specific Capita Customer Management IT (CCM IT) accounts and key client stakeholders, ensuring IT services are delivered to agreed standards and remain aligned to business needs.Project Lead responsible for replacing the old ITSM tool set, ensuring the new system is fit-for-purpose and delivered within deadline; working closely with CCM IT account management, effectively managing cross-departmental and multidisciplinary relationships across the contact centre estate; chairing IT Service Reviews, and acting as the Primary Point of Contact between CCM IT Service and clients in business continuity situations.Managing Service Improvement Plans, collating and delivering MI for IT service reporting; working with IT Change Management, ensuring minimal disruption to client services from CCM IT Change; assisting the Incident and Problem Managers in the production of MIR/PIRs following major incidents; engaging with project, new business and transition, ensuring seamless delivery.
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Ict Service Delivery ManagerWilkinson Jan 2008 - Apr 2014WorksopResponsible for designing, building and leading the new service management function, supporting the company’s 400 stores, two large distribution centres, UK and Hong Kong offices, and outsourced service providers; establishing a Service Management Team, encompassing Incident Management, Problem Management, and an integrated Change Management function; providing support to over 24,000 people across a diverse workforce and over 100 IT suppliers.Reducing the average incident resolution time for EPOS issues from 176 hours, to under 24 hours; improving the stability and resilience of the IT infrastructure; introducing ITIL-based processes, overseeing the training of the IT department, ensuring buy-in and the consistent application of processes across the lifecycle.Managing all third-party providers, ensuring compliance with contractual SLAs; ensuring other IT functions meet required OLAs; assisting with development of the overall IT strategy as Key Stakeholder in operational delivery. -
Retail Support AnalystWilkinson Mar 1999 - Feb 2008WorksopMajor stakeholder in the project team, responsible for the rollout of new EPOS software and hardware across all retail estate; developing the dedicated support team for retail IT calls; establishing the reporting system for the proactive monitoring of calls; reducing support calls by 25% for two consecutive years.
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Assistant ManagerWilkinson Mar 1987 - Mar 1999Various
Wendy White Skills
Wendy White Education Details
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Darfield Foulstone High School
Frequently Asked Questions about Wendy White
What company does Wendy White work for?
Wendy White works for Netcompany
What is Wendy White's role at the current company?
Wendy White's current role is Service Governance and Reporting Manager.
What is Wendy White's email address?
Wendy White's email address is we****@****net.com
What schools did Wendy White attend?
Wendy White attended Darfield Foulstone High School.
What are some of Wendy White's interests?
Wendy White has interest in Social Services, Children, Education, Environment, Animal Welfare.
What skills is Wendy White known for?
Wendy White has skills like Itil Certified, It Service Management, Service Delivery, Team Management, Customer Service, Service Management, Help Desk Implementation, Help Desk Support, Team Leadership, People Development, Performance Management, Staff Development.
Who are Wendy White's colleagues?
Wendy White's colleagues are Lars Ivar Slemdal, Sam Sepstrup Olesen, Long Do, Asem Nusour, Jacob Riis Jensen, Shakil Ali, Abhi Outlook.
Not the Wendy White you were looking for?
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3molevalleyfarmers.com, brownes.co.uk, roddas.co.uk1 +441769XXXXXX
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Wendy White
You Need These! | My Mood Stars An Award Winning Sensory Emotion Resource | Primary Schools | Teachers | Early Years | Special Needs | Children'S HomesHaddenham2sky.com, aol.com1 +185099XXXXX
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Wendy White
Director Library And Learning Services (University Librarian) At University Of SouthamptonGreater Southampton Area1soton.ac.uk
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