Manage a large-scale transformational AI-based speech recognition initiative to mask customer’s sensitive personal information collected by call center agents.• Leading a $7M program delivering 6 major new product features for 25K users globally in 400+ call centers worldwide to achieve $25M+ in cost savings.• Collaborate effectively with 10 cross-functional teams to deliver new features from scoping to launch.• Managing a continuous improvement effort to proactively identify and implement 12 speech model improvements in 12 months.

Collaborated with business unit leaders, emerging technology subject matter experts, Human Resource, and training and development to build training strategies and programs in alignment with the Technology Services organization roadmap.• Successfully launched over 15 features in 8 releases to enhance usability of an online job marketplace tool used by 50K managers.• Led an application rationalization program to migrate course data from the legacy HR system to a new training and learning platform by implementing 200 user stores and establishing 60+ APIs.• Established the Gig Workforce initiative connecting 470+ skill-pivoted managers to work opportunities and archived $400K in ROI.• Managed an experimental learning lab providing hands-on training to over 1K employees by launching and enhancing 12 study topics and improving participant intake cycle time by 5 business days.• Led a role-based training effort by defining 30 job roles and mapping 200 competencies to 2,400 courses for 2K employees.

Managed multi-million dollars programs across functional teams within the Information Technology organization.• Improved development time-to-market cycle time by 7 days and archived a $19M cost savings benefit.• Implemented disaster recovery hardware and software solutions to 60+ applications.