Wendy Yuan Email and Phone Number

• Managed 80+ specialists in STEM education solutions globally, achieving sales targets and enhancing customer satisfaction for a base of over 2400 clients. • Improved net promoter scores by 64% and drove a 40% revenue growth across three product lines through innovative process enhancements. • Mentored 4 team leaders and one supervisor into leadership roles.

• Led a team of 35 Service Consultants (Internal Sales Representatives) at headquarters, delivering financial education solutions to a nationwide customer base of approximately 1400. • Spearheaded the development of the company's first internal client tracking system, resulting in improved client interactions and a rise in daily activity account rates from 50% to around 75% postlaunch. • Trained and mentored 12 new team leaders across six cities, supporting them in local internal sales team recruitment. • Received the 2020 Group's Star Award for exceptional leadership and business results.

• Progressed from Junior Sales Consultant to Senior Sales Consultant and ultimately became a Team Leader. • Maintained strong client relationships and contributed 30% of monthly orders from referral leads and retentions. • Collaborated with the marketing department to implement an onsite promoter program, tripling leads and increasing monthly revenue share from 8% to 22%. • Recognized as Best Sales Consultant for three consecutive quarters.