Project Management Office Manager, Wesley Mission Queensland.

Project Change Manager for 3 projects * CRM System (Agile implementation) * Aged Care Billing System * SharePoint

Project Change Management and driving Continuous Improvements within CSC for a major global mining client.* Business Transformation Project (Asset & Configuration)* Simplification Project* Problem Management Transition Project* SolarWinds Project* Continuous Improvement Initiatives - by utilising analysis and continuous improvement skills, facilitated a number of service delivery improvements for the client.

Managed the delivery and acceptance of 100+ contractual deliverables for a major outsourcing agreement with our global mining client. * Strong analysis skills along with widespread stakeholder management within CSC and effective client relationships, enabled the acceptance of the deliverables.

Managed 29 Third Party Vendors (applications, infrastructure) for a major global mining client. Improved service delivery by developing and maintaining effective relationships and providing a governance layer with clear and well-defined compliance framework.* Growth of vendor service business (almost tripled)* Project Management of Vendor Migration to ServiceNow

Project Manager for the infrastructure migration of multiple SAP components of the Queensland Health Payroll system.

* Vendor Relationship Management of 3 outsourcing contracts ($24M+/Annum). * Program Management of supplier provided infrastructure projects broadly ranging from environment builds for SAP environments, network implementation, migrations, stress and volume test environments, etc., to meet application build project timeframes.

CorpTech Program DirectorProgram Director for the provision of design, sizing and infrastructure to provide the environments for the consolidation of SAP Finance Systems for 15 QLD Government Agencies and Aurion HR Systems for 6 Agencies. * Managed client engagement and improved revenue growth by leading a team of 5 Project Managers, ensuring resources across multiple teams, issues addressed, risks managed, budgets balanced, projects met client’s key criteria and schedules. Education WAN FM MigrationProject Manager for Education Queensland FM WAN Project, ensuring a seamless migration from EQ’s incumbent service provider to CITEC for the transition of the management and support of their WAN. * Successfully migrated 1300+ routers and the set-up a comprehensive separate Facilities Management ‘Service Centre’ for levels 1 and 2 support for the schools.

Manager - CITEC Program (Portfolio) OfficeLed the business transformation to set up organisation wide Project Governance. The change included managing a tender for external consultants, stakeholder engagement, auditing of all projects, updating project evaluation standards, developing a new reporting tool and processes. I then managed the ongoing Portfolio Management process - average of 35 projects, total approx. $20 million/year. Projects were a mix of revenue generating or prioritised internal projects underpinning CITEC strategy. *Reported weekly to Senior Management on the health of projects providing analysis and recommendations. *Managed a team of 12 Project Managers along with the Program/Portfolio Office team.

Disaster Recovery Queensland Transport - set up remote DR facility with a tested 4-hour return of service from disaster declaration. The DR facility was built and equipped with an enterprise disk array, tape silo, mainframe and workstations. Network connectivity included redundant dual route fibre to the site. GST Project - CITEC CONFIRM provided on-line access to government & non-government databases, with annual revenue of approx $50 million. The project involved the redevelopment of 26 on-line search engines with ‘real-time’ billing engine updates. Business transformation changes rolled out including new processes developed and staff training. Stakeholder management and engagement included banks, government agencies and clients.SLA Project - Business Transformation Project - Implemented a new Service Level Agreement system, new document repository, process and templates, completed training of all relevant CITEC staff.Business Renewal Project - CITEC business re-engineering project. Initially, an external team of business consultants led the project and I was to ensure Project Management standards were maintained. Once the design was embedded, I successfully managed the 7 sub-projects to completion, reporting weekly to the Senior Leadership team.Billing Tender - Managed the tender process for a new billing engine for CITEC Confirm.REVs Project - Business Analyst/Project Manager/Client Relationship Manager for a new on-line system to enable CONFIRM clients to search and register vehicle interests.