Wendy Alexander, Sphr, Gphr, Shrm-Scp Email & Phone Number

Durham, North Carolina, United States

Durham, North Carolina, United States

Durham, North Carolina, United States

• Spearhead implementation of employee relations and talent strategies, solutions, and services for service division of 700 employees, including executive directors and managers, located throughout US and Canada. • Enable achievement of business goals by consulting with senior leaders to improve HR processes. Revamp entire onboarding experience, leadership development training, career pathing, and job descriptions for organization’s largest division; obtain data to revise performance appraisal process.• Serve as member on team responsible for Workday (WD) HRIS system implementation; create WD onboarding experience and develop training/orientation video.

Rtp, Nc

• Recruited to assist with employee relations cases by leveraging extensive employee relations and issue resolution experience. Enhanced managements’ ability to resolve employee relations issues through coaching and guidance. Select Achievement• Drove successful conclusions and obtained positive feedback by delivering solutions for broad-range of workplace and employee issues in respectful, impartial, and consistent manner.

Greensboro/Winston-Salem, North Carolina Area

• Oversaw HR operations for 400+ employees while aligning HR planning and initiatives with overall business strategy. Led three staff members, including a recruiter, payroll specialist, and HR generalist. • Contributed to strategic decision making as member of Executive Leadership Team. Strengthened executives’ and managers’ leadership ability through ongoing coaching.• Managed employment-related investigations and corrective actions; sought after by management as designated expert for advice and counsel on employee relations issues.Select Achievements• Defined and streamlined HR business processes & protocols. Enhanced performance plan and recruiting practices and created employee relations processes; streamlined payment/payout practices and standardized goal achievements. • Vastly decreased company’s financial liability while providing new benefit to associates by gaining Owner buy-in to design and transition ~$1M+ of employee sick time reserve to a Short-Term Disability benefit.• Augmented business performance by prospecting, securing, and implementing Workday; trained managers and end-users on multiple functions such as benefits, onboarding, and tracking time off. Met all deadlines throughout aggressive implementation schedule. • Revamped talent acquisition process to boost efficiency after streamlining recruiting and hiring practices.

• Acted as strategic business partner to assigned business units as member of Senior Leadership Team; tracked long-term initiatives with responsibility for 200+ employees. • Oversaw HR functions including, talent acquisition & retention, affirmative action, diversity inclusion, succession planning, and performance management. Resolved employee relations issues.

Greensboro/Winston-Salem, North Carolina Area

• Promoted to assist with organizational plan & program development as a strategic partner; participated on global HR team, serving on two project teams as a concept partner. • Deemed employee relations expert and facilitated company compliance with all existing governmental and labor requirements, including compliance with Affirmative Action and diversity requirements. • Developed and managed HR operating budget and oversaw four team members. Select Achievements• Spearheaded management of organizational development process that addressed company-wide issues such as succession planning, workforce development, key employee retention, and organizational design. • Generated company-wide position competencies that served as basis for performance management, talent development, and succession planning programs. Created and implemented wage/salary structures and pay policies, including variable and merit pay.• Designed and deployed recruitment & retention strategies and manager training program.Senior Human Resources Manager (2005-2009)• Planned and managed all HR functions while strategically advising management on application of employment laws and supervising two associates. Served as Privacy Officer to ensure HIPAA compliance.Select Achievements • Successfully closed Greensboro division and retained key employees for business transfer to Dallas, TX.• Revised HR handbook to reflect company culture and maintain compliance with federal/state laws.• Captured $250K in savings after staffing new sales division with minimal use of outside recruiters.

Burlington, Nc

•Advised and guided management on application of employment law. •Investigated complaints relating to issues including discrimination, harassment, and compliance and developed appropriate solutions. •Managed corrective action procedures and documentation.•Acted as company representative in legal matters including unemployment hearings and EEOC charges involving writing of position papers.•Facilitated corporate training such as Great Supervision and Employment Law for Supervisors.•Recruited talent and tracked applicant flow for AAP. •Conducted new employee orientations and benefit plan presentations.

Education record

Bsba, Marketing