Wendy-Ann Payne Email & Phone Number

Toronto, Canada

RAB Design Lighting Inc. is a Canadian owned and operated company serving the electrical distribution market since 1968 with a broad offering of well-designed, cost-effective, and energy-efficient lighting products coupled with best-in-class customer service.We design, manufacture, assemble, import and distribute a broad line of commercial and industrial lighting products and related products throughout a national network of Canadian electrical distributors. We are also the exclusive… Show more RAB Design Lighting Inc. is a Canadian owned and operated company serving the electrical distribution market since 1968 with a broad offering of well-designed, cost-effective, and energy-efficient lighting products coupled with best-in-class customer service.We design, manufacture, assemble, import and distribute a broad line of commercial and industrial lighting products and related products throughout a national network of Canadian electrical distributors. We are also the exclusive Canadian distributor for the complete line of Thorn Lighting products based throughout Europe. Show less

• Developed strategies for out-sourcing office products from vendors implemented comprehensive product forecasting to negotiate improved supply contracts• Created new categories of non-catalogue products in SAP inventory management system, expanding product availability and increasing demand and sales• Worked closely with national and international suppliers to source and procure supply contacts at the best available rates• Collaborated with Replenishment Analysts to forecast… Show more • Developed strategies for out-sourcing office products from vendors implemented comprehensive product forecasting to negotiate improved supply contracts• Created new categories of non-catalogue products in SAP inventory management system, expanding product availability and increasing demand and sales• Worked closely with national and international suppliers to source and procure supply contacts at the best available rates• Collaborated with Replenishment Analysts to forecast product availability and demand, reducing back orders and increasing customer satisfaction• Managed product sourcing and pricing contracts with Tender Analysts to successfully secure RFPs for long-term supply contracts• Created monthly reports of Non-Stock Sales analysis to identify and implement tools for cost reduction• Improved productivity standards by maintaining and updating pricing of over 20000 products from suppliers• Coordinated the authorization and management of return authorizations from vendors to minimize product write-off in collaboration with colleagues from the Logistics department• Ensured that inter-departmental and supplier inquiries were dealt with promptly and effectively Show less

• Provided professional service to clients in identifying needs and delivering successful resolution to client problems in a busy retail and inbound call centre environment• Worked in collaboration with colleagues from other departments to identify and implement solutions to client needs• Established and maintained client accounts and records in CRM database and cross-referenced vendor product lines, using SAP for an average daily input of over 1000 lines• Devised and implemented… Show more • Provided professional service to clients in identifying needs and delivering successful resolution to client problems in a busy retail and inbound call centre environment• Worked in collaboration with colleagues from other departments to identify and implement solutions to client needs• Established and maintained client accounts and records in CRM database and cross-referenced vendor product lines, using SAP for an average daily input of over 1000 lines• Devised and implemented effective cross-selling and up-selling strategies to improve sales targets Show less

Handled telephone inquiries Photocopying and faxing upon request Data inputting

Filed documentsData Entry

Education record

Micro-Computers, Bookkeeping & Accounting (I and II)

Education record

Activities and Societies: Member of the school's Table Tennis team