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Wendy Applegate Kuhn, Pmp, Csm is listed as Manager - Technology at GEHA at GEHA Health, based in Lenexa, Kansas, United States. AeroLeads shows a work email signal at hrblock.com, phone signal with area code 816, and a matched LinkedIn profile for Wendy Applegate Kuhn, Pmp, Csm.
Wendy Applegate Kuhn, Pmp, Csm previously worked as Manager - Development at Geha Health and Technology Program Manager - Assisted Tax at H&R Block. Wendy Applegate Kuhn, Pmp, Csm holds Project Management from Villanova University.
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AeroLeads found 1 current-domain work email signal for Wendy Applegate Kuhn, Pmp, Csm. Compare company email patterns before reaching out.
Managing teams of people to achieve not only their own personal goals but also contribute to reaching company goals is my specialty. Building relationships is foundational to being able to have a high functioning team. These should be both inside IT and with the business. I've found that servant leadership is the best way to motivate a team. A win for one is a win for all.
Listed skills include Telecommunications, Program Management, Project Management, Integration, and 8 others.
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A career timeline built from the work history available for this profile.
Leeꞌs Summit, Missouri, Us
- Manage development focused on Salesforce- Responsible for growth & development of associates- Partner closely with Product to assist with delivery of their roadmap- Coordinate with technology teams across the enterprise
Kansas City, Mo, Us
- Assisted Tax is the bread and butter of H&R Block. Tax experts across the country help clients with the complicated issue of taxes- Partner with Assisted Product Management to deliver the items on their roadmap- Follow Agile CI/CD methodologies to delivery technology changes- Coordinate with IT departments across the enterprise- Manage communication of risks, issues and delivery dates
Kansas City, Mo, Us
- Virtual Products development, QA & implementation- Manage associates for two development squads- Partnership with Product Management & Field Operations- Coordination with other technology teams- Following Scrum, Agile CI/CD Methodologies
Kansas City, Mo, Us
- Virtual products provide an opportunity for H&R Block clients to get their taxes done by a tax professional without ever having to leave the comfort of home.- Partnership with Virtual Product Management in roadmap development and delivery- Following Agile CI/CD practices, oversight of development, QA and implementation- Foster communication with other departments in IT related to integration points- Management of deadlines, scope negotiation and resource needs in support of delivery
Kansas City, Mo, Us
- Call Center Technology Roadmap creation and management- RFP for Omni-Channel support of call center agents- RFP for cloud based telephony- Management of chat and virtual assistant program- Implementation of agile methodologies for Service Now operations team- Management of Service Now development, QA and implementation work
Kansas City, Mo, Us
- Manage resources supporting telephony, chat and outbound dialer applications used by the call center and other HRB teams- Create roadmap strategy for applications- Troubleshoot and maintain communications applications for call center- Coordinate cross functionally to stand up new call center locations- Financial management of projects and baseline expenses- Personnel management, coaching and growth
Kansas City, Mo, Us
- Responsible for communications strategy development for a multi-site call center.- Vision begins with client experience and ends with technology that integrates into the H&R Block environment seamlessly.- Communications includes telephony, chat, email, text, social media and any other way a client may chose to communicate with the customer service team.
Kansas City, Mo, Us
- Growth of Avaya VoIP telephony platform to accommodate call center consisting of 2000 agents, both on and off shore.- Maintenance of Avaya IVR that provides 91% self service to over 70 million calls per year.- Enterprise wide project management to ensure the call center technology stack is ready for each tax season.- Install and testing of data and voice communications for outside vendors into the network in support of both telephony and application use.- Load testing of telephony platform to ensure forecasted peak volumes are managed without issue.- Risk assessment and business continuity planning performed to simplify crisis management.- Effective management of resources in network, telephony, information security, application development, DBA, network operations and testing while ensuring business needs are met.- Other applications supported include: Nortel telephony platform, KomBea ProtoCall, KomBea ReCall, Clarify, Resolve and many other internally developed solutions.
Kansas City, Mo, Us
Managing Call Center projects to deploy IP telephony network and equipment.
Overland Park, Kansas, Us
- Project Manager on contract at YRC- Project Manager on contract at H&R Block
Nashville, Tn, Us
- Enterprise wide business integration program. - Responsible for project management of sales, marketing, eCommerce and customer service department assimilation into one company.- Coordination of twenty bodies of work with cross project dependencies.- Synchronization of this program with other projects enterprise wide with a common goal of integrating the business by a pre-determined deadline.
Atlanta, Georgia, Us
- Management and oversight of voice and data network – switches in 4 major cities as well as collocation equipment. Technical staff of 9 in three states manage network.- Responsible for Field Operations division – both internal and contracted technicians. Technical staff of 9 internal technicians, 18 contracted firms and 3 dispatchers.- Accountable for customer Circuit Engineering and Translations departments. Involves design and documentation of all customer circuits as well as building the translations in the switches.- Managed staff to implement Business Plan Implementation projects, then dissolved team when projects reached completion.- Successfully manage expenses against rising or falling revenues of the business.I have been ask to grow and evolve into many new positions at Birch, and have been eager each step of the way.
Atlanta, Georgia, Us
- Management, direction and mentoring of Product Development Managers and Analysts- Project Management and development support provided company wide- Business Plan Implementation Project Management – management of eight simultaneous projects that support implementation of the new business plan- Customer Communication Plan: Developed Plan, Project Managed Implementation, Hired and Managed Staff to complete plan to contact the top 5000 customers- Development team managed an average of 12 active projects simultaneously in addition ongoing long term assignments- Support of company wide Product Catalog system and Billing system- Member of several development teams to research, select and test softswitch network equipment- Absorbed Sales Operations and Training department in August 2005
Atlanta, Georgia, Us
- Cradle to grave development of Virtual Private Network product- Pricing, operations management and expansion of DSL and ISDN Internet Products across 13 states- Member of Ionex/Birch Integration Team – Performed analysis of all existing Ionex processes and made recommendations for improvement in efficiency. Project Managed team that implemented the consolidation of the business centers
Atlanta, Georgia, Us
Upon implementation of the DSL network and processes I transitioned into the role of leading a team that wrote procedures for the facilities provisioning teams. Additionally the team wrote and delivered all training. Under this teams oversight the facilities provisioning team decreased it's installation intervalls by 50%.
Atlanta, Georgia, Us
Project Management of network build-out consisting of 152 collocation sites to support DSL Internet Services. This included customer, network and field operations processes. Launched on schedule.
Atlanta, Georgia, Us
Transitioned from Manager role into the Director for this entire provisioning team. This included order entry, circuit design, customer installation management and billing.
Atlanta, Georgia, Us
Responsible for staffing, training and managing employees that processed voice and data service orders for business customers. Founding member of this team and launched all new products made available off the newly installed Birch Telecom 5ESS switches.
- Business case development and financing secured for purchase of local security services company- Interviewing, Hiring and Management of security employees- Management of Accounts Receivable, Accounts Payable, Payroll and Taxes
Quick answers generated from the profile data available on this page.
Wendy Applegate Kuhn, Pmp, Csm works for GEHA Health.
Wendy Applegate Kuhn, Pmp, Csm is listed as Manager - Technology at GEHA at GEHA Health.
AeroLeads has found 1 work email signal at @hrblock.com for Wendy Applegate Kuhn, Pmp, Csm at GEHA Health.
AeroLeads has found 1 phone signal(s) with area code 816 for Wendy Applegate Kuhn, Pmp, Csm at GEHA Health.
Wendy Applegate Kuhn, Pmp, Csm is based in Lenexa, Kansas, United States while working with GEHA Health.
Wendy Applegate Kuhn, Pmp, Csm has worked for Geha Health, H&R Block, Adams-Gabbert & Associates, Llc, Yrc Worldwide, and Birch Telecom.
You can use AeroLeads to view verified contact signals for Wendy Applegate Kuhn, Pmp, Csm at GEHA Health, including work email, phone, and LinkedIn data when available.
Wendy Applegate Kuhn, Pmp, Csm holds Project Management from Villanova University.
Wendy Applegate Kuhn, Pmp, Csm is listed with skills including Telecommunications, Program Management, Project Management, Integration, Business Analysis, Product Management, Process Improvement, and Sales.
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