Wendy Bakaitis Email & Phone Number

Remote

• Experienced in direct people management• Highly capable of achieving department production and quality standards• Excellent verbal and communication skills• Skilled in training and mentoring• Experienced in daily work distribution• Efficient in performing quality reviews • Proficient in quarterly and yearly performance evaluations and recommendations for improvement• Adept in writing policy and procedures• Conducted new employee interviews as well as employee dismissal

Latham, Ny

• Worked with Human Resources to ensure recruitment retention through successful training and onboarding programs.• Highly involved with the employee lifecycle by providing staff support including: mentoring/coaching, training, performance monitoring, and annual appraisals• Created training deck to streamline onboarding process. • History of increasing production and operations by analyzing existing processes and methods.• Resolved problems, improved operations and provided exceptional service• Used coordination and planning skills to achieve results within in deadlines, ensuring timely delivery• Proved successful working within tight deadlines and fast-paced atmosphere• Exceeded goals through effective task prioritization and great work ethic, leading a successful team• Oversaw daily operations to ensure high levels of productivity via teamwork• Adapted analytical skills to research projects using Excel spreadsheets.

Latham, Ny

• Conducted new hire and up training for existing staff in systems and process functions with patience • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training• Create d training programs to meet company objectives and improve business trends• Prepared educational materials such as module summaries, videos and informational packets• Led cross-functional training for external and internal clients and created all training materials and exams• Conducted evaluations and observed employee performance to identify areas of needed improvement• Partnered in shared services as well as employee relations and dealing with sensitive information. • Motivated and created positive learning environment