Wendy Bakaitis Email & Phone Number

Remote

• Experienced in direct people management
• Highly capable of achieving department production and quality standards
• Excellent verbal and communication skills
• Skilled in training and mentoring
• Experienced in daily work distribution
• Efficient in performing quality reviews

Latham, NY

• Worked with Human Resources to ensure recruitment retention through successful training and onboarding programs.
• Highly involved with the employee lifecycle by providing staff support including: mentoring/coaching, training, performance monitoring, and annual appraisals
• Created training deck to streamline onboarding process.
• History of increasing production and operations by analyzing existing processes and methods.
• Resolved problems, improved operations and provided exceptional service
• Used coordination and planning skills to achieve results within in deadlines, ensuring timely delivery

Latham, NY

• Conducted new hire and up training for existing staff in systems and process functions with patience
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
• Create d training programs to meet company objectives and improve business trends
• Prepared educational materials such as module summaries, videos and informational packets
• Led cross-functional training for external and internal clients and created all training materials and exams
• Conducted evaluations and observed employee performance to identify areas of needed improvement