Wendy Bellevue Email & Phone Number

Boston, Ma, Us

Boston, Ma

EHR (NextGen) Software Application Analyst/Trainer 2018 – Current Administers user accounts, permissions, and other activities related to on-boarding and creating/maintaining user security profiles.  Collaborate with vendor support personnel to research and resolve vendor product issues. Contribute to roadmap planning and execution for clinical and practice management applications and related “add-on” software components Facilitate training classes to new end users for NextGen EHR and Practice management, including Providers and registration staff. Contributing member of the Information Technology Team, and works in an ongoing capacity to further the usage and adoption of software. Assisted in identifying and recommending best practices for business analysis, training, and end user support functions. Assess and documents current/new workflows and identify impacts to system design decisions and operational processes. Conduct training classes in classroom, lecture hall, one-on-one, and other applicable settings; creates and maintains appropriate training agendas, guides, job aides, and other documentation.

Boston, Ma

- Facilitate training classes to end users for Grand Central for Boston Medical Center's Epic implementation.- Gathering feedback from trainees in class and communicating trainee information to the Instructional designers.- Facilitates cross functional teams in the development of Epic Healthcare curriculum from complex to concise software knowledge in support of hospital staff engagement and education.- Document questions identifying opportunities to enhance team and hospital operations.- Make recommendations to address certain topics/strategies to better serve the clinical staff in learning and using new Epic software.- AGILE Project management /Coordination of Epic Software implementation.- Created an overhaul of the training materials, and provide go-live support.- Partner with End-Users to develop, test and implement new or upgraded Epic software processes.- Promote continuous learning and apply knowledge to develop and retain clinical associates.- Work requires analytical and policy interpretation, independent and team problem solving and resolutions.- Manage and complete multiple projects with competing priorities and aggressive deadlines for go-live.- Resolve complex problems and obstacles independently, rarely referring to leader for direction.- With (and without) supervision, deliver customized Lesson plans for our clinical hospital teams.- Hands-on support for hospital staff during go-live- Create presentations slideshows to illustrate concise lesson objectives and present them to large groups of people.

Boston, Ma

Partners Healthcare Systems, Epic Quality Assurance Analyst - Feb. 2016 – Current - Spearheaded the full execution cycle for ALL Spaulding facilities, including Spaulding Rehab Network, Cape Cod, and Spaulding Hospital Cambridge. - Worked closely with Testing, Application, Consultants & other Technology teams to contribute to the testing effort for application and integrated testing - Proactively troubleshoot, diagnose, and document interface problems and find the probably causes for bugs while working with eCare interface Coordinators to identify and implement solutions. - Assisted in reviewing application and integration test scripts with Partners eCare Teams to ensure the scripts meet the test objectives. - Act as a liaison with Testing, Application, Entity and other Technology teams to isolate and document software issues/bugs  - Participate in planning and facilitation of regression, application and integrated testing.  - Generated detailed and accurate daily reports for external testing teams using proficiency in excel formulas

Yeongyang-Gun, Gyeongsangbuk-Do, Korea

• TEFL Certified• Taught grades K-6 by organizing and creating lesson plans and adapting lessons the school textbooks to my students’ English level for effective learning• Independently planned and lead 4 successful winter and summer English camps along with several afterschool sessions for grades 1-4• Quickly adapted to sporadic changes in schedule or classroom environment

-Networked to find business leads for Business team (B2B)-Manage Genius Bar customers as well as their reservations for technical support-Help drive sales results and company initiatives through teamwork operations-Assist in providing support for local businesses using Apple products and software

Waltham, Mass

• Advised, managed, and facilitated student loan consolidations for clients with debt of upwards of $400,000• As a liaison between clients and lenders, I would negotiate lower payments plans, amend incorrect consolidation summary sheets, and place loans in income-based repayment and forbearance.• Monthly appointments with clients to review status of loan accounts and when payments where due• Organized and reviewed taxes for hundreds of clients

-Increased sales for our store market-Developed interpersonal savvy and patience-Handled cash deposits, opened and closed store, completed weekly financial reports

-Managed over 40 associates (Film Crew) and 12 screening rooms-Handled cash deposits, displayed marketing materials, held store meetings-Completed accurate analysis for weekly sales, mentored and trained film crew-Consulted with the theatre's General Manager

Business Finance/Management, Strategic Mgmt, Cost Mgmt, Business Finance, Operations Analysis, Investments

Activities and Societies: Acting/Drama department and community TheatreCan provide academic references upon request

Bachelor'S Degree, Business Finance

Activities and Societies: Theatre groupCost Accounting, Managerial accounting, Organizational Behavior, Sociology, Acting, Micro and Macro.