Wendy Burke Email & Phone Number

Seattle, Wa

• Project and Program Management at a start-up company, for database integration and web application projects.• Responsible for: maintaining portfolio landing map for all projects in-flight, project plans, defining and managing scope, weekly status reports for both internal and external customers, prioritization, resourcing, risk management, forecasting, budget management, system integration and user acceptance testing. • Created process and procedures for customer engagement process… Show more • Project and Program Management at a start-up company, for database integration and web application projects.• Responsible for: maintaining portfolio landing map for all projects in-flight, project plans, defining and managing scope, weekly status reports for both internal and external customers, prioritization, resourcing, risk management, forecasting, budget management, system integration and user acceptance testing. • Created process and procedures for customer engagement process including project kick-off, implementation, functional specification reviews, project plan templates, status report templates, unit testing, user acceptance testing, milestone acceptance and post implementation requests.• Used a mixture of Agile and Waterfall project management methodology to manage projects. Responsible for daily stand ups, development backlog, estimations and resource allocations. Enabled development team to be more flexible to meet the demands of multiple customers concurrently.• Support the creation of project documentation required by external customers to meet IT project requirements.• Provide support and guidance to engagement and implementation managers in the customer success team. Show less

• Project and Program Management for software development and eCommerce website projects. • Responsible for managing projects, resolving project issues, managing resource allocation, release management, managing environment and code branches for releases. Prepare project plans, schedules, status reports, risk management plans and other project management deliverables. Company-wide project status communication.• Created process and procedures for the project management team including… Show more • Project and Program Management for software development and eCommerce website projects. • Responsible for managing projects, resolving project issues, managing resource allocation, release management, managing environment and code branches for releases. Prepare project plans, schedules, status reports, risk management plans and other project management deliverables. Company-wide project status communication.• Created process and procedures for the project management team including project templates, communication templates, prioritization process and triage process. • Use Agile software development method to manage projects. Responsible for daily stand-ups, tracking velocity per iteration, sizing projects using planning poker, and manage stories/requirements. Enable team to be flexible to meet the needs of the business, and to release code out to production quickly. • Mentor junior members of the project management team.• Managed Integration program for 1.5 years with 20 resources, two new applications, touching almost all systems in the company and two data conversions involving 9.5M records. All launched with no major issues/impact to customers or the business. Show less

• Managed enhancement and work efforts for steady state systems and operational changes across multiple platforms within a given release. Provided more visibility to upper management on the group’s workload and allowed for more accurate resource forecasting. • Developed and managed engagement process for projects, enhancements and data pulls. Provided a clear path for the release of enhancements to the production environment by removing all ambiguity from the process. Enabled team to… Show more • Managed enhancement and work efforts for steady state systems and operational changes across multiple platforms within a given release. Provided more visibility to upper management on the group’s workload and allowed for more accurate resource forecasting. • Developed and managed engagement process for projects, enhancements and data pulls. Provided a clear path for the release of enhancements to the production environment by removing all ambiguity from the process. Enabled team to manage releases for additional applications as the department grew.• Managed change request process. Reduced number of unknown and unapproved releases to the production environment by 90%. Production environments in turn became more stable.• Prepared statements of work, estimates, project plans, status reports, and deployment plans. Improved communication with business partners to ensure requirements were met. Provided upper management the ability to assess requests, prioritize work and be aware of resource constraints.• Managed dependencies on upstream and downstream systems for releases. Improved relationship with business partners. Reduced the number of unknown releases by upstream applications that impacted production environments Show less

• Provided support to bank's corporate data warehouses as a lead for production support. Oversight of application monitoring, data loads, data validation processes, system performance monitoring, and production issue resolution. Reduced number of false page notifications by 100%, improved team response time, improved service level agreement (SLA) compliance on systems, and increased trust by business partners.• Performed project manager responsibilities for several operational projects… Show more • Provided support to bank's corporate data warehouses as a lead for production support. Oversight of application monitoring, data loads, data validation processes, system performance monitoring, and production issue resolution. Reduced number of false page notifications by 100%, improved team response time, improved service level agreement (SLA) compliance on systems, and increased trust by business partners.• Performed project manager responsibilities for several operational projects, such as annual data warehouse disaster and recovery testing, compliance testing and implementation, platform upgrades, application implementation, process improvements, and server maintenance/moves. . Improved communication and planning around operational projects. Kept projects on track and deployed on schedule 100% of the time. Received several WaMullian awards from business partners for work on various projects. • Developed enterprise data warehousing operating process model. Including development of communication plans, escalation plans, SLA and audit documentation. Improved team response time for issues. Helped make audits run more smoothly. Improved operations communication by 100% to downstream users when SLAs were missed. Allowed operations team to move from supporting one application, to supporting seven applications more efficiently.• Trained, mentored, and developed both on and offshore production support team. Enabled operations team to more effectively provide 24x7 support. Nominated by management for Always On award, for successfully implementing third party support. Show less

• Performed and provided analysis on data extracts from data warehouse. Delivered data pulls on time with 100% accurate. Enabled marketing team to hit their target audience with campaigns and ensure filters where accurately eliminating customer complaints or lawsuits. Was awarded a Moment of Excellence for work done on campaigns.• Designed, documented, and maintained campaign historical database on Teradata platform. Provided simplified access to audit and reference previous campaigns… Show more • Performed and provided analysis on data extracts from data warehouse. Delivered data pulls on time with 100% accurate. Enabled marketing team to hit their target audience with campaigns and ensure filters where accurately eliminating customer complaints or lawsuits. Was awarded a Moment of Excellence for work done on campaigns.• Designed, documented, and maintained campaign historical database on Teradata platform. Provided simplified access to audit and reference previous campaigns. • Provided IT support on projects with other departments. Analyzed needs and set expectations of what could be delivered. Developed trusting relationships among other teams and help drive projects to successful implementations. Was nominated as part of a team for the Circle of Excellence award.• Created and documented process flows. Allowed for more standard procedures to be in place. Eliminating possible errors that could cost company million of dollars. Show less

• Performed IT analysis and project management to single and multi-phased marketing campaigns. Built relationships and trust with the marketing project managers. Streamlined multi-phased campaigns to help with quick turn around and reducing cost due to delays, inaccuracies or miscommunications.• Analyzed business requirements, wrote functional specifications, identified and explained business and data relationship. Ensured requirements were accurate and data files where delivered on time.… Show more • Performed IT analysis and project management to single and multi-phased marketing campaigns. Built relationships and trust with the marketing project managers. Streamlined multi-phased campaigns to help with quick turn around and reducing cost due to delays, inaccuracies or miscommunications.• Analyzed business requirements, wrote functional specifications, identified and explained business and data relationship. Ensured requirements were accurate and data files where delivered on time. Helped marketing campaigns from accruing addition costs due to bad data or late files.• Performed data quality checks. Ensured correct data was pulled and files were formatted correctly for vendors. Eliminated additional costs needed for running unnecessary data pulls or delivery of files vendors could not use. Show less

• Assisted in coordinating, developing, and maintaining training department delivery plan and quarterly performance reports/statistics. Allowed management to have visibility into the Career Center efforts and resources. Enabled them to forecast/plan for future needs.• Performed project management functions for small to mid-size projects, including analysis and documentation of customer requirements, design and development of database, and re-engineering of existing systems. Enhanced… Show more • Assisted in coordinating, developing, and maintaining training department delivery plan and quarterly performance reports/statistics. Allowed management to have visibility into the Career Center efforts and resources. Enabled them to forecast/plan for future needs.• Performed project management functions for small to mid-size projects, including analysis and documentation of customer requirements, design and development of database, and re-engineering of existing systems. Enhanced several of the Career Centers processes and allowed them to more efficiently meet the growing need of training and their resources for the company. Show less