Wendy Phillips, Psm I Email & Phone Number

Deerfield Beach, Fl, Us

Deerfield Beach, Fl, Us

Chiyoda-Ku, Tokyo, Jp

Deerfield Beach, Florida, Us

Louisville, Ky, Us

Formerly known as IVG / Also known as National Tobacco Company

Scottsdale, Arizona, Us

- Performed the complete planning, application development, verification, and risks involved in software projects;- SME for several systemst, consult with other project teams during the intake process and throughout the project when potential integration is relevant with platforms.- Provided teams with advice on Digital Marketing solutions, such as Loyalty, Web Design, Guest Relations Software, eCommerce, Single Sign-On and relevant applications.- Prepared and presented technical proposals for stakeholders.- Prepared technical architecture proposals for enhancements and integration of existing (and future) third-party software systems, using industry standard design patterns. (ex: VISIO)- Managed onsite testing for teams as required by the project's specifications. (ex: JIRA, Testrail, Visual Studio)- Collaborated with stakeholders to address technical issues and develop effective resolutions.- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.- Mentor junior / new team members.- Continued to provide traditional Business Analyst duties.

Scottsdale, Arizona, Us

- Documented process flows and developed requirements for functional improvements and enhancements.- Documented project deliverables such as (but not limited to): Project Charters, Gap Analysis, BRD, Change Management, RACI Chart, Functional requirements, User Stories, Test Plans, Workflows, and Data flows (Concept, Logical and Actual). (ex: MicroSoft Office)- Quality Assurance: Created department and processes within, write and standardization of Test Plans, Test Cases, Scripts, End-to-End and post-deployment testings, along with overseeing QA testers and training of UAT. (ex: JIRA, TestRail, Visual Studio)- Methodologies include: Waterfall, Agile, and Hybrid- Complied with federal, state and company policies, procedures, and regulations (specifically with Labor project and Federal laws as it related to the Web Project).- Communicated with customers, employees and other individuals to answer questions and explain information.- Defined the scope and goal of new projects, including Labor (payroll), Inventory, Gift Card (accounting) and Digital Marketing transformation Projects.- Computed, recorded, and proofread data, records, and reports, for various projects.- Developed and maintained accurate network documentation and Visio diagrams to provide management with the proper understanding of organizational needs.- Developed and organized a training program for new team members, along with coaching sessions and team building exercises

Scottsdale, Arizona, Us

- Planned business operational mandates and policies, starting with defining customers and market.- Conducted activity-based analysis of business processes and made recommendations based on the findings.- Elicited stakeholder feedback and input through interviews and surveys.- Identified "bottlenecks" and implemented new and improved processes and policies.- Documented process flows and developed requirements for functional improvements and enhancements.- Identified process boundaries and determined opportunities to automate processes and functions.- Developed organizational change management strategies.- Developed metrics used to determine inefficiencies and areas for improvement.- Improved employee engagement by conducting training classes, holding personal meetings and leading special workshops.- Recruited exceptional candidates via diverse traditional and digital routes to take on key positions

- Per Diem, Contracted Work, Various Clients- Communicated with customers, employees and other individuals to answer questions and explain information.- Planned business operational mandates and policies, starting with defining customers and market.- Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.- Managed projects and served as the primary liaison between the client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.- Developed metrics used to determine inefficiencies and areas for improvement.- Documented process flows and developed requirements for functional improvements and enhancements.

Miami, Fl, Us

- Assisted in planning and deployment of iPad Program throughout campus, including strategic planning and budgeting of curriculum, training and on-going maintenance. (ex: iOS and MAC systems)- Directed teams of professionals in IT projects and digital curriculum processes.- Responsible for weekly training of 150 employees, throughout digital implementation and continued professional development.- Evaluated client processes, employee performance, and training progress to determine additional training needs.- Designed lesson plans focused on age and level-appropriate material based on a mixed format of curriculum for various subjects for educators.

Cupertino, California, Us

- Monitored and maintained 258 schools (elementary, middle, high school, and vocational schools) supporting over 60,000 faculty members in training and development, monthly, weekly, and daily basis. (ex: MAC, iOS, and Windows Operating Systems)- Defined project deliverables, documented new processes, and procedures along with monitoring the status of tasks.- Drafted action plans and led meetings with department executives to review project status and procedures along with monitoring tasks.- Collaborated with cross-functional teams to create, maintain and execute project and training schedules; monitored timelines, budgets and enforced deadlines.- Collected, managed and analyzed metrics for six training teams.- Designed training modules, implemented strategic practices and organizational behavior training concepts.

- Spearheaded cross-functional initiative to achieve health and community goals. - Developed and executed several strategic plans.- Strengthened organization impact on the community by leading implementation of health and educational awareness programs through collaborative partnerships with area businesses and other non-profitorganizations.- Managed an operational budget of $50,000 ( ); various project resources along with creating Circle of- Giving for development of fiscal sources outside of yearly budget; wrote and awarded grants. - Drafted action plans and led meetings with committee chairpersons to review project status and proposed changes.- Developed, Managed, and Recruited over 2,000 volunteers- Managed team of 8 of professionals

Master Of Technology (Mtech), Computer Software Engineering

Doctor Of Education (Ed.D.), Interdisciplinary Leadership

Ba, Archeology / Minor - Religious Studies

Coursework Towards A Ba, Archeology / Anthropology

High School Diploma, Hs