Wendy Dugger Email & Phone Number

Canton, Michigan, United States

- Analysis of data, business processes and technical designs to understand business needs and suggest technical solutions- Carried out the requirements gathering using agile and scrum methodology, principles and best practices- Get directly involved in project scoping, feature discovery, story mapping, story writing, QA support, and backlog management.- Wrote and prioritized detailed end user business requirements like features, stories and technical tasks in JIRA (Project Management System)- Created business process flows in Microsoft Visio to allow stakeholders to visually and easily understand different workflows- Served as liaison between business stakeholders, third-party vendors, and IT by helping cross-functional teams collaborate and align on the best solutions to drive business value- Collaborated on projects within the Omni Channel, Order Management System and Supply Chain Systems portfolios- I wrote and executed manual test cases for projects using agile and cascading methodologies- Collaborated with business stakeholders, project managers, scrum masters, business analysts, developers, and QA analysts- Experience with testing tools - HP Application Lifecycle Management (ALM) and QTest Platform from QA Symphony- Experience in running SQL queries to locate sales order data to test omnichannel capabilities.- Automation test scripts created and edited to increase test speed, efficiency, coverage and quality- Experience with automation tools such as Java Coding Language, Cucumber Software Tool and Gherkin Syntax

San Francisco, California, United States

- Reached out to potential companies interested in group insurance- Looked through and approved applications for special enrollment period insurance- Communicated and provided customer service for hundreds of customers- I followed a network engineer for 10 weeks.- I improved my general knowledge of information technology and network architecture.- Successfully designed and presented a web portal dashboard for an application- Developed an understanding of the different components of the IT infrastructure.- Communicate effectively and efficiently with multiple teams in IT- Trained in software such as ARX, VSS, Wireshark, Infoblox, Orion and Steelcentral Portal- Conducted one-on-one meetings with the leaders of the IT teams, including the Chief Information Officer (CIO) and Vice President to get a broader picture of information technology as a whole.- I attended meetings with the Abercrombie & Fitch brand president and Hollister brand president to learn about their trajectory and the qualities they possess as leaders.- Strengthened my business and IT skill set while establishing relationships with associates-Marketed to over 80 prospective customers daily with 50% close ratio.-Managed a pipeline on salesforce with a variety of industries.-Overcame many objections and implemented negotiation.-Successfully sold Yelp advertising through sales calls.-Achieved and exceeded a monthly sales quota.-Showed leadership by taking over duties for a manager on PTO and completed the Management Development Program.-Built strong, professional relationships through identification of clients needs, which increased overall sales and opportunities

Bachelor'S Degree, Analysis And Functional Analysis

High School Diploma