Wendy Smith-Eisele Email & Phone Number

Austin, Texas, United States

Leander, Texas, United States

*Daily worked on an average of 35 inbound calls and 30 outbound calls.*Helped clients determine the best possible car to test drive and possibly buy.*Assisted clients to book test drive appointments and managed any issues related to the test drive appointments.*Warm Transferred clients to finance advisors after cars have been picked up for possible.

Orange County, California, United States

*Daily handled an average of 24 inbound and 15 outbound calls. *Assisted patients to schedule and or reschedule dental and orthodontic appointments. *Sold & educated patients on dental and orthodontic procedures calming patient's fears & concerns.*Met requirements for call conversion rate of an average of 102% to ensure appointments are made.*Met assigned.

Orange County, California Area

*The goal of this position is to provide safe, efficient rides to Uber clients.*I strive for excellence by achieving a perfect score of 5.0 on 98% of all rides.

Costa Mesa, CA

*Interacted with 12 sales representatives to assist in preparation of 20 quotes daily.*Utilized excel to prepare requests to upload to quoting tool and then prepare results for sales team.*Processed telecommunication orders from 15-20 orders per day. *Designed & revised telecommunications circuits as needed.*Worked with team to disconnect telecommunication.

Irvine, CA

*Daily processed an average of 10 domestic and international orders to ensure client satisfaction.*Managed relationships with sales team to coordinate quotations for domestic clients. *Assisted international distributors to develop end user interest in product with Proforma Invoices.*Worked within established parameters to understand clients concerns with.

Irvine, CA

*Successfully processed 10-15 inbound & outbound RMA requests for all East Coast clients. *Daily managed multiple projects by obtaining information, as needed, from multiple departments.*Prepared sales quotations for inside and outside sales personnel.

Huntington Beach, CA

*Contacted current customer base to obtain orders for 6 different product lines. Regularly met all goals.*Acted as sole point of contact for any customer service issue. Working with all vendors to get RMA’s. *Regulated company inventory and processed inbound/outbound shipping. *Worked as a team player and acted as a back-up for the company purchasing person.

Buena Park, CA

*Participated in call center atmosphere keeping average call length to 3-4 minutes with 100% survey scores.*Daily interacted with clients to facilitate entering of standard payroll for employees.*Successfully de-escalated very agitated clients by intently listening and using problem solving skills improved in ADP Radcliffe Service Strategies Training.

Attended Junior College For 1 1/2 Years, Major In Business

General education classes with an business Major

High School, General Studies, 11Th & 12Th Grade

Honors Student

Certificate Of Completion For Hospital Occupations, Studied Hosptial Occupations, No Grades Assigned

Activities and Societies: Hospital Occupations working at Kaiser PermanenteBased on my performance while at Kaiser Permanente as a.

High School, Honors Program At High School, 9Th And 10Th Grade

Activities and Societies: Swim Team and Honors in Academic programsHonors student