Wendy Fossum Email & Phone Number

Minneapolis, MN, US

Greater Minneapolis-St. Paul Area

Works as a part of a team to support knowledge sharing services and collection management activities and to review, prepare, and update content in department-generated resources such as Sharepoint, intranet, EOS, and LibGuides-- Handle location collection management working with others to assess the local print collection to ensure they are current and.

Greater Minneapolis-St. Paul Area

Reference, Research, Training, & Support Services:-- Provide reference and research support for attorneys, paralegals, and staff with over 2,000 requests per year. -- Developed a Company Report that provides efficient, thorough and comprehensive information for marketing and research purposes by utilizing public records and business searches, which was.

Greater Pittsburgh Area

 Provide technical services, billing and budgeting, and internal/external communications for 7 libraries across the firm. Utilize backend of Liberty to manage library functions including serials, claims, acquisitions and renewals/new items. Oversee billing and allocation of invoices and the Library Materials Agreement including identifying issues like a.

Greater Pittsburgh Area

Provide tax credited consultancy and support for this high volume HR consulting firm with over 400 clients and perform new hire tax credit, cataloging and tracking of all established credits in collaboration with state representatives in processing all required paperwork, and accurately qualify forms received that reduced time to process by 35%. .

 Served as Interim Supervisor and Staff Trainer within a call center environment and developed processes that allowed for staff to meet targeted goals and managed workforce utilization and scheduling for 700+ personnel.  Provided phone technical support and customer service for billing, collections, technical service, sales and retention initiatives for.

Lawrence, Kansas Area

 Served as a technical support professional for students and staff for the Housing Office and Academic Resource Center at the University and monitored computer/copier supplies and oversaw petty cash.  Provided basic computer assistance and instruction to public PC users and proctored practice GPE, LSAT, MCAT and mentored foreign students.

Master Of Library & Information Science (Mlis); Ala Accreddited, Library And Information Science, 4.0

Activities and Societies: Member of ALA and PALA

Bachelor Of Arts (B.A.), English With An Emphasize In Creative Writing