Wendy Goodier Email & Phone Number

Abingdon, Oxfordshire

Abingdon, Oxfordshire

High Wycombe, Buckinghamshire

Key achievements have been:*Launched Global Financial Customer Experience (CX) Programme: Product owner for implementation of global reporting set-up on MCX customisable reporting solution. Solution provided reporting for four business areas (banking, contact centre, wealth & mortgages) into one solution providing one stop shop for all CX reporting.*Launched Global Automotive Customer Experience Programme: Project manager on pilot and launch of multi-million-dollar CX programme, with reporting delivered using SaaS.*Launched single country multi-brand continuous Automotive Customer Experience Programme: Worked to transfer a complex multi-brand programme to single Custom IT Platform, ensuring system supported flexible insight delivery requirements.As a Product Owner using an Agile (Scrum):- Collaborated with key stakeholders (users, customers, clients, business sponsors) to create the vision for the product- Developed and owned the product vision and support the overall business strategy for the software- Gathered requirements, document and accurately define features including work/process flows- Created, maintain, prioritise and order the product backlog, identifying minimum viable and marketable products- Wrote epics, user stories, use cases and acceptance criteria with the development team- Available to the scrum team to champion the vision, prioritise, answer questions and make decisions- Provided final feature and product sign-off and acceptance before release- Co-ordinate product launches and activities with relevant stakeholders- Advise on and support user training and launch communications- Communicated throughout to ensure all are clear on vision, status, issues and priorities

High Wycombe, Buckinghamshire

Played a key role in growing Maritz’ global automotive offering by supporting timely delivery of complex, multi-channel CX tracking studies for clients.Managed research and project team to support an ongoing automotive CX programme, meeting the information needs of operations in Europe Passed multiple ISO20252 audits with plaudits and aligned UK and US quality standards as UK quality director

High Wycombe

Managed a small research team to manage customer experience, business to business, focus groups, mystery shopping, and employee engagement research programmes. Analysed and interpret quantitative and qualitative consumer, user, market and competitor research.

High Wycombe

High Wycombe

High Wycombe

Responsible for Sales Support in the UK and creation of a world-wide Sales and Quotation database

Department Of Chemistry

My area was surface science (Cu-C2H6Cl2 and Pd-NO) using NEXAFS, SEXAFS, Auger and LEED.Papers include:Anti- absorption resonances in infrared reflectance spectroscopy of alkali-Cu(111) adsorbate systems: Is the ground state a surface charge density wave condensate? FM HOFFMANN, BNJ PERSSON, W WALTER, DA KING, CJ HIRSCHMUGL, GP WILLIAMS – Physical Review Letters (1994) 72, 1256

Ph.D., Chemistrry

Activities and Societies: University Radio Nottingham (URN)Reaction of 1,2-dichloroethane on Cu(111) Surface

Bsc, Chemistry

Activities and Societies: University Radio Nottingham - Art's programme: Art Attack