Wendy Hackett Email and Phone Number

Management of company operated flagship store at Orlando's Downtown Disney Resort. Currently manage a team of 10 leaders and up to 75 baristas. We support our partners' (employees') experience so they can deliver the Starbucks Experience that exceeds each customer's expectation. This focus on genuine connections with each other and our customers results in YOY sales growth and the development and promotion of many of our partners from barista to management.Our opening project included… Show more Management of company operated flagship store at Orlando's Downtown Disney Resort. Currently manage a team of 10 leaders and up to 75 baristas. We support our partners' (employees') experience so they can deliver the Starbucks Experience that exceeds each customer's expectation. This focus on genuine connections with each other and our customers results in YOY sales growth and the development and promotion of many of our partners from barista to management.Our opening project included hiring, on-boarding and training of 250+ new partners while managing the new store opening process. Our unique walk-up location opened first with it's double engine design, to welcome and serve visitors and guests. May 30th heralded the opening of the flagship cafe with it's Reserve Bar, beautiful reclaimed wood furnishings, coffee ground fed grass roof and other fun and innovative details. Each store fields a team of 70+ partners to deliver the Starbucks Experience to visitors from around the world. Show less

Building and driving national account development within the Seattle's Best Coffee unit of Starbucks Corporation. Supported Subway Franchisees in execution and sales growth of SBC coffee programs throughout east coast and mid west. Integral to successful adoption of Seattle's Best Coffee K-Cup program to elevate quality and improve ease of operations for Franchisees in 2012-2014.Specialties: Consultative support of operations, business planning, merchandising, local store… Show more Building and driving national account development within the Seattle's Best Coffee unit of Starbucks Corporation. Supported Subway Franchisees in execution and sales growth of SBC coffee programs throughout east coast and mid west. Integral to successful adoption of Seattle's Best Coffee K-Cup program to elevate quality and improve ease of operations for Franchisees in 2012-2014.Specialties: Consultative support of operations, business planning, merchandising, local store marketing, customer service and selling. Monitored sales and industry trends to help guide Franchisee decisions. Worked with cross functional teams to support internal R&D work and new product launches. Show less

Building and driving franchised and licensed retail store development within the Seattle's Best Coffee unit of Starbucks Corporation.Provided Cafe opening, operational and training support for licensed and franchised Cafes in Florida & Georgia. Consulted with partners to grow & develop their business to achieve sales, profit & guest service goals.

Licensed Realtor in WA and FL.

Company Operated District Manager in E. Washington.

Developed training programs for Licensed Stores & Food Service partners as well as our licensed & food service business partners at the venue. Worked with outside consultant to bring Sales Performance Management program to our team. Led team of learning specialists in support of field training and creation of internal Immersion program for new partners joining Business Alliances.

Assisted business unit leaders to develop training strategy and implementation plans for field partners and venue associates. Led New Store Opening training for Albertson's & Safeway rollouts in PNW while training numerous new partners in newly created Business Alliances Business Unit.

Based in Orlando, FL supporting South Eastern, US licensed stores and business partners. Supported new licensees in their onboarding process and initial store openings. New licensees included AAFES, Aramark at U of Alabama, Sheraton at the Sheraton-New Orleans and continued growth with HMSHost throughout Florida, Georgia & N. Carolina. Trained replacement staff while preparing to return to Seattle in Learning & Development position.

Store Manager in Seattle, WA.

Nutritional supplement sales and health/wellness coaching.

High end athletic & tennis clubs in Falls Church, Virgina & Potomac, Maryland.

Managed restaurant & other food operations at Metropolitan Museum of Art-NY, Lincoln Center-NY, Kennedy Center-DC. Food outlets included fine dining restaurants, lounges, casual dining & quick service as well as catering support.

Assistant Manager-Palm Court Restaurant Supervisor-Night Audit Team