Wendy Hardaway work email
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Wendy Hardaway personal email
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With over a decade at EMSI, my tenure as a Senior Associate Territory Account Manager has been defined by a deep understanding of medical insurance, patient documentation, and district sales management. My approach to customer service is rooted in problem-solving and relationship development, ensuring that every client interaction adds value and builds trust.In my dual role as a mentor, I have empowered new representatives through comprehensive training, fostering their professional growth and enhancing our team's performance. My dedication to creating and implementing effective training resources is mirrored by my commitment to delivering exceptional patient care and driving EMSI's regional sales achievements.
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Sr. Team LeadPartner.CoLebanon, Tn, Us -
Senior Associate Territory Account Manager - RemoteEmsi - Electrostim Medical Services, Inc. Jun 2014 - Sep 2024Nashville, Tn• Managed District/Area Sales Territory with Customer/Clinic Portfolio, overseeing administrative duties, reporting, patient communication, and product delivery.• Acted as Subject Matter Expert in medical insurance and patient documentation, training new reps on administrative tasks and creating job aides for updates.• Supported Region as a mentor for new reps during their onboarding period, managing team calendars and working within budget guidelines. -
Patient Care CoordinatorCantrell Physical Therapy (Now Owned By Benchmark Pt) Jan 2013 - Jun 2014Mount Juliet, Tn• Managed front desk operations at Cantrell Physical Therapy in Mount Juliet, TN, supporting two therapists with scheduling, insurance, billing, and cash management.• Provided compassionate patient care with a friendly demeanor, offering a shoulder to lean on when needed.• Filled in as an exercise tech, assisted with special events, and sponsored activities as required.
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Training Specialist - Professional DevelopmentComdata Oct 2010 - Jan 2013Brentwood, Tn• Developed and delivered call center technical and soft skills training for new hires and ongoing needs, updating online resources for agents.• Maintained up-to-date state/jurisdiction information for Regulatory Compliance contact center, fostering relationships with internal customers to align training with business needs. -
Training And Coaching Specialist/National Account Team Supervisor- Partial RemoteInnlink, Llc Sep 2008 - Oct 2010Hendersonville, Tennessee, United States• Designed sales strategy for call center sales agents to reach revenue goals for large hotel chains.• Managed team of agents for a very large national account, ensuring revenue goals were met.• Assisted in hiring process and new hire training, contributing to team success.• Conducted training sessions on new products and services to enhance team performance. -
Training Account Manager - RemoteSignature Worldwide Mar 2004 - Sep 2008Hickory, North Carolina, United States• Managed a portfolio of 50+ clients in Southeast, including North Carolina and Virginia, providing account management and training services.• Consulted on client needs, delivered sales and service training, and designed incentive programs for staff to drive client ROI.• Corresponded with regional and national owners and managers, meeting with site management to discuss goals and program progress. -
Executive Assistant To Chief Operating Officer And Director Of Field OperationsSignature Worldwide Nov 2002 - Mar 2004Dublin, Ohio, United States• Supported Executive office in Human Resources, Training, and Field Operations at Signature Worldwide.• Managed report generation, scheduling appointments, travel arrangements, and meeting planning.• Coordinated once a year employee appreciation dinner and handled customer inquiries escalated to Executive level. -
Customer Service And Sales Call Center ManagerKoala Kare Products Aug 2000 - Jul 2002Denver, Colorado, United States• Managed 50+ seat call center, overseeing agents, supervisors, and lead agent for customer inquiries and National Accounts.• Led implementation of new CRM software program, improving efficiency and customer satisfaction.• Conducted hiring, training, and ongoing development programs, ensuring a high-performing team. -
Senior Customer Service TrainerQwest Communications International Ltd./Lci Aug 1998 - Jun 2000Dublin, Ohio, United States• Traveled between 3 call centers to conduct comprehensive training for call center employees.• Developed new training modules and provided weekly reporting on new hire classes.• Certified in Bob Pikes Creative Training and 7 Habits of Highly Effective People. -
Business Customer Service Agent/Escalation Team AgentLci/Qwest Communications Mar 1996 - Aug 1998Dublin, Oh• Excelled as a Business Customer Service Agent at LCI/Qwest Communications, winning weekly competitions for stats and achieving high QA and customer satisfaction scores.• Promoted to Escalation Team Agent, handling executive-level customer escalations and facilitating presentations and training sessions on team stats.• Trained as a backup Supervisor, showcasing leadership potential and dedication to team success.
Wendy Hardaway Skills
Wendy Hardaway Education Details
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University Of Phoenix - DenverBusiness Administration And Management, General
Frequently Asked Questions about Wendy Hardaway
What company does Wendy Hardaway work for?
Wendy Hardaway works for Partner.co
What is Wendy Hardaway's role at the current company?
Wendy Hardaway's current role is Sr. Team Lead.
What is Wendy Hardaway's email address?
Wendy Hardaway's email address is we****@****lpt.com
What schools did Wendy Hardaway attend?
Wendy Hardaway attended University Of Phoenix - Denver.
What skills is Wendy Hardaway known for?
Wendy Hardaway has skills like Training, Coaching, Leadership, Team Building, Customer Service, Employee Training, Call Centers, Sales, Management, Leadership Development, Training Delivery, Account Management.
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