Wendy Hardaway

Wendy Hardaway Email and Phone Number

Sr. Team Lead @ Partner.Co
Lebanon, TN, US
Wendy Hardaway's Location
Lebanon, Tennessee, United States, United States
Wendy Hardaway's Contact Details

Wendy Hardaway personal email

About Wendy Hardaway

With over a decade at EMSI, my tenure as a Senior Associate Territory Account Manager has been defined by a deep understanding of medical insurance, patient documentation, and district sales management. My approach to customer service is rooted in problem-solving and relationship development, ensuring that every client interaction adds value and builds trust.In my dual role as a mentor, I have empowered new representatives through comprehensive training, fostering their professional growth and enhancing our team's performance. My dedication to creating and implementing effective training resources is mirrored by my commitment to delivering exceptional patient care and driving EMSI's regional sales achievements.

Wendy Hardaway's Current Company Details
Partner.Co

Partner.Co

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Sr. Team Lead
Lebanon, TN, US
Wendy Hardaway Work Experience Details
  • Partner.Co
    Sr. Team Lead
    Partner.Co
    Lebanon, Tn, Us
  • Emsi - Electrostim Medical Services, Inc.
    Senior Associate Territory Account Manager - Remote
    Emsi - Electrostim Medical Services, Inc. Jun 2014 - Sep 2024
    Nashville, Tn
    • Managed District/Area Sales Territory with Customer/Clinic Portfolio, overseeing administrative duties, reporting, patient communication, and product delivery.• Acted as Subject Matter Expert in medical insurance and patient documentation, training new reps on administrative tasks and creating job aides for updates.• Supported Region as a mentor for new reps during their onboarding period, managing team calendars and working within budget guidelines.
  • Cantrell Physical Therapy (Now Owned By Benchmark Pt)
    Patient Care Coordinator
    Cantrell Physical Therapy (Now Owned By Benchmark Pt) Jan 2013 - Jun 2014
    Mount Juliet, Tn
    • Managed front desk operations at Cantrell Physical Therapy in Mount Juliet, TN, supporting two therapists with scheduling, insurance, billing, and cash management.• Provided compassionate patient care with a friendly demeanor, offering a shoulder to lean on when needed.• Filled in as an exercise tech, assisted with special events, and sponsored activities as required.
  • Comdata
    Training Specialist - Professional Development
    Comdata Oct 2010 - Jan 2013
    Brentwood, Tn
    • Developed and delivered call center technical and soft skills training for new hires and ongoing needs, updating online resources for agents.• Maintained up-to-date state/jurisdiction information for Regulatory Compliance contact center, fostering relationships with internal customers to align training with business needs.
  • Innlink, Llc
    Training And Coaching Specialist/National Account Team Supervisor- Partial Remote
    Innlink, Llc Sep 2008 - Oct 2010
    Hendersonville, Tennessee, United States
    • Designed sales strategy for call center sales agents to reach revenue goals for large hotel chains.• Managed team of agents for a very large national account, ensuring revenue goals were met.• Assisted in hiring process and new hire training, contributing to team success.• Conducted training sessions on new products and services to enhance team performance.
  • Signature Worldwide
    Training Account Manager - Remote
    Signature Worldwide Mar 2004 - Sep 2008
    Hickory, North Carolina, United States
    • Managed a portfolio of 50+ clients in Southeast, including North Carolina and Virginia, providing account management and training services.• Consulted on client needs, delivered sales and service training, and designed incentive programs for staff to drive client ROI.• Corresponded with regional and national owners and managers, meeting with site management to discuss goals and program progress.
  • Signature Worldwide
    Executive Assistant To Chief Operating Officer And Director Of Field Operations
    Signature Worldwide Nov 2002 - Mar 2004
    Dublin, Ohio, United States
    • Supported Executive office in Human Resources, Training, and Field Operations at Signature Worldwide.• Managed report generation, scheduling appointments, travel arrangements, and meeting planning.• Coordinated once a year employee appreciation dinner and handled customer inquiries escalated to Executive level.
  • Koala Kare Products
    Customer Service And Sales Call Center Manager
    Koala Kare Products Aug 2000 - Jul 2002
    Denver, Colorado, United States
    • Managed 50+ seat call center, overseeing agents, supervisors, and lead agent for customer inquiries and National Accounts.• Led implementation of new CRM software program, improving efficiency and customer satisfaction.• Conducted hiring, training, and ongoing development programs, ensuring a high-performing team.
  • Qwest Communications International Ltd./Lci
    Senior Customer Service Trainer
    Qwest Communications International Ltd./Lci Aug 1998 - Jun 2000
    Dublin, Ohio, United States
    • Traveled between 3 call centers to conduct comprehensive training for call center employees.• Developed new training modules and provided weekly reporting on new hire classes.• Certified in Bob Pikes Creative Training and 7 Habits of Highly Effective People.
  • Lci/Qwest Communications
    Business Customer Service Agent/Escalation Team Agent
    Lci/Qwest Communications Mar 1996 - Aug 1998
    Dublin, Oh
    • Excelled as a Business Customer Service Agent at LCI/Qwest Communications, winning weekly competitions for stats and achieving high QA and customer satisfaction scores.• Promoted to Escalation Team Agent, handling executive-level customer escalations and facilitating presentations and training sessions on team stats.• Trained as a backup Supervisor, showcasing leadership potential and dedication to team success.

Wendy Hardaway Skills

Training Coaching Leadership Team Building Customer Service Employee Training Call Centers Sales Management Leadership Development Training Delivery Account Management Customer Satisfaction Sales Management Recruiting Employee Relations Strategic Planning Organizational Development Performance Consulting Performance Management Public Speaking Staff Development Human Resources Crm Call Center Career Counseling Manufacturing Soft Skills Travel Arrangements Meeting Planning Time Management National Accounts Regulatory Compliance Seven Habits Of Highly Effective People Care Coordination English Customer Relationship Management Customer Retention Customer Experience Customer Engagement Customer Support Customer Service Management Customer Focused Service Customer Service Training Customer Service Operations Performance Metrics Key Performance Indicators Performance Improvement Microsoft Office

Wendy Hardaway Education Details

  • University Of Phoenix - Denver
    University Of Phoenix - Denver
    Business Administration And Management, General

Frequently Asked Questions about Wendy Hardaway

What company does Wendy Hardaway work for?

Wendy Hardaway works for Partner.co

What is Wendy Hardaway's role at the current company?

Wendy Hardaway's current role is Sr. Team Lead.

What is Wendy Hardaway's email address?

Wendy Hardaway's email address is we****@****lpt.com

What schools did Wendy Hardaway attend?

Wendy Hardaway attended University Of Phoenix - Denver.

What skills is Wendy Hardaway known for?

Wendy Hardaway has skills like Training, Coaching, Leadership, Team Building, Customer Service, Employee Training, Call Centers, Sales, Management, Leadership Development, Training Delivery, Account Management.

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