As the Director of Sales and Marketing, I was responsible for efforts of the sales team for two hotels in a manner consistent with established Intercontinental Hotels Group Brand standards and policies. I maintained strong customer relationships with current, new and potential accounts for both properties. I handled account details so that all pertinent aspects of solicitation and closing were complete and documented. I prepared and delivered weekly and monthly reports to the Revenue Management team and participated in weekly meetings with teams via Skype. I handled all incoming calls and requests for group blocks and events. I coordinated the use of the various conference space at both properties. I met weekly goals by travelling throughout the Treasure Valley to conduct outside calls, promote the hotel and review the competition. I organized and participated in quarterly Sales Blitzes in feeder markets: Eastern Idaho, Portland and Salem, Oregon, and Seattle, Washington. I organized bi-annual themed blitzes focused on prospecting new accounts locally, including designing and creating sales materials and giveaways. I represented the hotels at trade shows and various local networking events. Prospected and solicited new business to meet and/or exceed budget goals through cold calling, phone and email prospecting and networking. I prepared, analyzed and reviewed forecasts, STR reports and a variety of internal/external reports. I implemented and managed the annual budget and marketing plans. I developed and continually enhanced relationships with internal and external customers, industry/community, peers, and professional associations. I maintained and grew the social media presence of both hotels. I continually surveyed, reviewed and analyzed competition, market trends, and customer needs in an effort to develop/modify new plans, actions and programs.During the 3 years in this position, I increased Revenue 3-5% YOY while simultaneously increasing ADR 8-12% YOY.

As Assistant General manager I was responsible for all aspects of operations at the hotel and provided support to the General Manager. I directed and coordinated hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.My duties and responsibilities included:Assisting the General Manager in her day to day operations. Provide training to staff.Acting alongside the Director of Sales as the hotels public relations director to promote the property within the hotel industry, local community and trade associations. Monitoring the Guest feedback on Trip advisor, OTA's etc. and hotels surveys. Receiving and resolving guest complaints and service recovery process. Assisting in the selection of hotel staff and complete all new hire paper works.Reviewing employee performance and conducting personnel actions such as disciplinary actions and terminations.Maintaining accurate records including cash flows sheet, Housekeeping time allowance guides, AR Ageing reports, Direct billing etc. Conducting the morning staff meetings to improved communication and moral within team. Adhering to all franchise and company procedures and regulations as well as standard operating procedures. Perform daily, weekly and monthly property inspections. Corporate client handling and took part in new client acquisition along with the sales team whenever required.

As Assistant General manager I was responsible for all aspects of operations at the hotel and provided support to the General Manager. I directed and coordinated hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.My duties and responsibilities included:Assisting the General Manager in her day to day operations. Provide training to staff.Acting alongside the Director of Sales as the hotels public relations director to promote the property within the hotel industry, local community and trade associations. Monitoring the Guest feedback on Trip advisor, OTA's etc. and hotels surveys. Receiving and resolving guest complaints and service recovery process. Assisting in the selection of hotel staff and complete all new hire paper works.Reviewing employee performance and conducting personnel actions such as disciplinary actions and terminations.Maintaining accurate records including cash flows sheet, Housekeeping time allowance guides, AR Ageing reports, Direct billing etc. Conducting the morning staff meetings to improved communication and moral within team. Adhering to all franchise and company procedures and regulations as well as standard operating procedures. Perform daily, weekly and monthly property inspections. Corporate client handling and took part in new client acquisition along with the sales team whenever required.