Customer Service Support Systems Manager
CurrentImplemented and manage Zendesk (email and chat/messaging) for our daily customer service softwareOversee the management for multiple Freshdesk accounts used dailyImplemented and managed Ring Central Contact Center for our daily customer service software programsOversee adding new services and products into our customer service departmentWork with internal teams to meet the needs of the departmentOversee a contact center team to provide the highest level of service to our customersAssist with IT requestsWork closely with the Director to implement department standards and operation procedures