Wendy Hamner Email & Phone Number

United States

The Client Support Services department is responsible for managing client and member data through website interfaces, electronic data interchange (EDI) files as well as multiple manual formats. The Client Support Services Engineer is responsible for the internal systems used for these purposes. Staying abreast of best practices and consulting on client set-up, the Client Support Services Engineer will participate in client implementation meetings with a focus on efficiency while creating a positive experience for the client, broker, and/or other partner. This individual is skilled at solving problems to confirm data and systems are accurate to ensure positive client and member interactions.

Des Moines, Iowa Area

Manage the team responsible for supporting our clients, members and vendors. My team organizes and staffs Benefit Fairs, supports onboarding of new clients, ongoing changes with our existing clients, member enrollment, fulfillment and the supporting systems.

Des Moines, Iowa Area

Des Moines, Iowa Area

Partner with Sales and Client Management to support the onboarding new clients. Oversee maintenance of client and member data through the set up data files, billing processes, audits and reporting. Manage member, client and attorney fulfillment through printing and shipping. Additional responsibilities include establishing processes with clients or third party vendors to maximize enrollment, manage staffing for benefit and wellness fairs.

Oversee member enrollment and fulfillment sent.

Consultant for sales, service and techical information within the Sales and Customer Service Organization.

Bacholars, Management With Information Systems, 3.65

Aa, Management