Wendy Hawkins Email & Phone Number

Greater Boston Area

Arranged for and rolled out projects and programs that supported BILH's strategic planning and business development functions.

Greater Boston Area

Supported senior management and key stakeholders by delivering market trend reports to drive business plans, growth strategies, and cost effectiveness.

Greater Boston Area

By using Toyota's Lean methods, facilitated teams to determine process flow, identify waste, problem solve and test solutions. Educated all levels of staff on A3 thinking, MDI boards, Standard Work, and the major wastes in any process.

Newton, Ma

Facilitate and Manage projects to either contract or create reporting tools, implement and maintain those tools, and train the end users. • Led project team to the creation of a Referral Dashboard. This included contracted customized training, end user input, and coordination of multiple team members to develop, design, and test the new product. Trained 50+ end users. • Managed contract for Arbormetrix. Led implementation and QC efforts. Perform quarterly maintenance and end user communication and training. • Led training on Cost Managment Datamarts and Total Medical Expense reporting. Created test exercises using an A3 methodology. Trained 50+ end users. • Medical Expense Reduction project within the areas of Durable Medical Equipment and ambulance services. Provided key analytics to support negotiation of preferred provider agreements. Savings opportunity of $667,000 using preferred vendors. • Implemented, maintained, and created reporting paths with the Verisk Health’s Medical Intelligence product to support the management goals of the medical practice. Led roll out and trained 40+ end users.• Completed complex analytic reporting requests regularly.

Research, cultivate and develop new business opportunities in the Northeast health care sector for membership and consulting with a commitment to service and building relationships.Created and implemented regional territory strategy prospecting pharmaceutical companies, medical device companies, community hospitals, Academic Medical Centers, Integrated Delivery Networks, and national health systemsIdentified and executed the most effective selling strategy/solution for each prospective clientEducated prospective clients on use of Internet tools and intelligence materials. Developed and defined team processes and metrics to increase outcomesCompleted Professional Selling Skills Course, 2006

Assisted accounts in becoming a "Top 100 Hospital" through clinical, financial, and market analyses. Presented detailed service line case studies, containing utilization and cost information to hospital executives.Worked with 5 VHA regional offices and their members on product management and education. Managed 70+ clients in Northeast region and maintained $1.2 M in new and existing client business. Received "Rookie of the Year" Award in 2000.

Provide healthcare data analysis to establish organizational goals and objectives. Production, distribution, and education of physician profiles to all active physicians on staff. This included presentations to each Medical Department. Developed the balanced scorecard focused on 4 key areas related to patient care: patient satisfaction, functional status, quality indicators, and cost. Successfully installed and maintained several decision support systems (HBSI's EXPLORE, CALIBER, and FATHOM QM). This included providing overall project direction, organizing necessary resources, overseeing mapping activities, coordinating IS support, and directing and participating in all hospital training.Led CQI Teams in data collection and analyses including comparative benchmarking to trend performance improvement initiatives. Provided healthcare data to the Pharmacy Clinical Coordinator for development of specific drug protocols. Assisted in the automation of physician statistic monthly reports. Decreased analyst's prep time by 21 hours per month. Received S.T.A.R. Program Award for service excellence and being a team player.

Managed client base of managed care organizations to reduce inappropriate utilization through analysis, report generation, and meetings with physicians.Developed goals, objectives, policies, and procedures for an episode of care payment methodology.Created and maintained monthly utilization reports and physician profiles.Research coordinator for radiology newsletter (circulation 3,500).Responsible for training new employees on client databases.

Prepared market share analysis of physicians' office locations and specialties to determine service area needs of the community.Assessed, evaluated, and revised the intake of processing home healthcare patients for a more efficient system.Developed an organizational assessment of the hospital.